Device help
Get step-by-step help and info for your device.
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Access files downloaded from a web browser, email, and messages.
Browse the web, use browser tabs and bookmarks, and access browser settings to clear history, manage pop-ups, adjust text size, and more.
Download apps, games, movies, music, books, magazine, newspapers and more.
Use My Files to open and manage downloaded and device created files.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Learn how to check available device storage, free up memory, remove unused apps, or clear app data.
Backup & Restore with Memory Card
Find out how to back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.
Fix backup, sync, restore or transfer issues
Start a flow to troubleshoot backup, sync, restore or transfer issues.
Save files to OneDrive and access them from any device, like your PC, tablet, or phone
Change the display time out, brightness and orientation.
Tips and tricks to extend your battery performance.
AT&T ActiveArmor Mobile Security
Use AT&T ActiveArmor to automatically block fraudulent calls, warn about phone spam, and temporarily block unwanted calls.
Add, view, delete, and customize contacts by adding a picture.
Fix call forwarding or caller id issues
Start a flow to troubleshoot call forwarding or caller ID issues.
Start a flow to troubleshoot phone call issues.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Start a flow to troubleshoot Bluetooth issues.
Start a flow to troubleshoot hotspots issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot Wi-Fi issues.
Link your Android phone with your Windows device. This will allow you to send & receive messages, make or receive phone calls, and even control your device from your PC.
Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
Learn how to use Samsung SmartThings to connect to and control a wide range of devices.
View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.
Learn how to turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after having done a factory reset.
Find IMEI, Phone & Serial Number
View the device IMEI, phone and serial numbers.
Control your device by making specific movements with your hand.
Learn how to install and remove the SIM card.
Learn how to navigate your keyboard and access keyboard settings.
Learn & Customize the Home Screen
Choose your background, choose a theme, add/remove apps to/from the home screen, and add/remove folders to/from the home screen.
Learn how to sign in and manage your Microsoft account.
Add, view, delete, and customize contacts by adding a picture.
Manage email settings such as sync frequency, server settings, signature, removing an email account, and more.
Start a flow to troubleshoot email issues.
Start a flow to troubleshoot messaging issues.
Add and download email attachments, respond to an email and more.
Learn how to add your email accounts so you can read and send email on your device.
Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Change the display time out, brightness and orientation.
Find IMEI, Phone & Serial Number
View the device IMEI, phone and serial numbers.
Learn how to transfer your data and apps from your old device to your new one.
Control your device by making specific movements with your hand.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Learn how to install and remove the SIM card.
Learn & Customize the Home Screen
Choose your background, choose a theme, add/remove apps to/from the home screen, and add/remove folders to/from the home screen.
Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
Learn how to access and adjust notification settings, turn notifications on or off, and more.
Learn how to lock or unlock your display, set a screen security lock type (face, pin, security key, password, or picture password), get your PUK code, or request your device be unlocked from the AT&T network.
Learn how to add your email accounts so you can read and send email on your device.
Change volume settings, ringtones, notification alerts, and use Focus assist.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Learn how to access and use Samsung Flow.
Learn how to access and use Samsung Note.
Learn how to access and use screen recording.
Learn how to project to a second monitor.
Access the calendar on your device and learn how to manage events.
All of HBO together with new hits, classic favorites, plus new Max Originals.
Learn how to access Microsoft Teams and access account settings.
Learn how to access and store your photos and videos.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Manage camera and video settings including picture size, timer, voice control, and flash.
Start a flow to troubleshoot audio issues.
Start a flow to troubleshoot camera issues.
Take a picture or video, use the front and rear camera, and switch between camera and video modes.
Learn how to take and access screenshots.
Transfer photos and videos to or from your device and a computer.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Learn how you can help protect your phone from unauthorized use if it has been lost, stolen, or reset to factory settings without your permission.
Learn about the AT&T Secure Family app
Do your children have smart devices? Use Secure Family to locate their devices, manage their internet use, block apps or websites, and more.
Learn how to lock or unlock your display, set a screen security lock type (face, pin, security key, password, or picture password), get your PUK code, or request your device be unlocked from the AT&T network.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Learn how to set the date and time on your device as well as use the alarm clock.
Change the display time out, brightness and orientation.
Learn how to access and adjust notification settings, turn notifications on or off, and more.
Change volume settings, ringtones, notification alerts, and use Focus assist.
Learn how to check available device storage, free up memory, remove unused apps, or clear app data.
Find IMEI, Phone & Serial Number
View the device IMEI, phone and serial numbers.
Start a flow to troubleshoot software update issues.
Learn how to perform a soft, factory, or alternate master reset of your device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Determine your current device software version and check for updates.
View data usage and set data limits using myAT&T.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Start a flow to troubleshoot contacts or photos issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot messaging issues.
Start a flow to troubleshoot phone call issues.
Start a flow to troubleshoot power and battery issues.
Start a flow to troubleshoot screen issues.
Start a flow to troubleshoot SIM card issues.
Start a flow to troubleshoot voicemail issues.
Learn how to perform a soft, factory, or alternate master reset of your device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Start a flow to troubleshoot voicemail issues.