Device help
Get step-by-step help and info for your device.
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Learn how to access files downloaded from a web browser, email, and messages.
Access the web, access or edit bookmarks, access tabs, and access browser settings.
Download apps, games, movies, music, books, magazines, newspapers and more.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Backup & Restore with a Computer
Backup and restore your device with a computer.
Backup & Restore with a Memory Card
Backup photos and files to increase device memory or transfer to another device.
You can use Android Backup Service to back up data connected to one or more of your Google accounts. If you replace your device or erase its data, you can restore your data using the account(s) that you backed up.
Tips and tricks to extend your battery performance.
Block or unblock calls from your device.
Place, receive, and reject a call, use speed dial and make a conference call.
Manage call forwarding from your device.
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Learn what features are available while on an active call. Use your volume, hold, mute and speaker phone buttons; access your contacts, dialpad and home screen; return to an active call and end a call.
Enable or disable Airplane mode. Enabling Airplane mode disables all wireless services and can help the device conserve battery life.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.
Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.
Activate New AT&T Prepaid® Service
Learn how to activate new AT&T Prepaid service and plan.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, charge and use times, and battery information.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after having done a factory reset.
Control your device with specific hand movements to access Notifications and Quick Settings, wake your screen, use various features.
Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and More.
Install and remove the SIM and memory card (microSD).
Access keyboard settings, use swipe, auto-complete suggestions, emojis, speech-to-text, and one-handed operation.
Learn & Customize the Home Screen
Make changes to apps, widgets, folders, wallpapers, home screen panels, and home touch buttons.
Change your AT&T PREPAID plan, check your balance, add money to your account and more.
Block, unblock contacts and messages from your device.
Manage email settings such as server settings, signature, sync frequency, add an account, delete an account, and restore default settings.
Manage messaging settings such as notification alerts, message limits, and more.
Add and download email attachments, respond to an email and more.
Create and respond to text (SMS), or picture (MMS) messages, add, save, and view received attachments and more.
Add your email accounts so you can read and send email on your device.
Activate New AT&T Prepaid® Service
Learn how to activate new AT&T Prepaid service and plan.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Project photos, videos, and media on your device to another device (TV, tablet, computer, etc.).
Access the web, access or edit bookmarks, access tabs, and access browser settings.
Access the calendar and manage events.
Use voice commands to control your device and access voice control settings.
Learn how to access and store photos & videos.
Advanced Photo & Video Features
Learn how to access and use Camera modes, effects, customization, and crop a photo.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Manage camera and video settings including flash, storage location, timer, picture size, and voice commands.
Learn how to access the camera, take a picture, switch between front and rear facing cameras, zoom in and out, focus, and more.
Learn how to take and access screenshots.
Transfer photos and videos with a computer.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Android Factory reset protection allows you to prevent non-authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated Google account or screen lock information can use the device.
Lock or unlock your display, set a screen security lock type (pin, password, pattern, voice recognition, or fingerprint), get your PUK code, or request your device be unlocked from the AT&T network.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.
The device will automatically attempt to set the date and time from the network. This tutorial demonstrates how to manually set the date and time on your device.
Change the display time out, brightness and orientation.
Learn how to turn notifications on or off, and access and adjust notification settings.
Adjust volume, enable vibrate, adjust volume settings, change the ringtone, and turn on or off do not disturb.
Check the available device storage and free up space.
Find IMEI, Serial Number & Phone Number
View the device IMEI, serial number & phone number.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the Alcatel idealXtra (5059R)
Learn how to update the software of the Alcatel idealXtra (5059R).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, see the apps using the most data, and set data limits.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Clear an application's cache, stop an application, check for an application update, and remove and reinstall an application.
There are four ways to reset your device if you are experiencing issues: Power cycle, Restart, Factory data reset and Alternate reset.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Access voicemail, check voicemail messages, and view voicemail options.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Set up Voicemail.
