Device help
Get step-by-step help and info for your device.
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Browse the web, manage browser tabs, and bookmarks.
Download apps, games, movies, music, books, magazines, newspapers and more.
Remove an app from your home screen and uninstall apps from your device.
How to view, switch between, and close running applications.
Back up and sync your contacts, photos, videos, and more from your device.
Backup & Restore with Computer
Backup and restore your device with a computer.
Backup & Restore with Memory Card
Backup contacts, photos, and files to increase device memory or transfer to another device.
You can use Android Backup Service to back up data connected to one or more of your Google accounts. If you replace your device or erase its data, you can restore your data using the account(s) that you backed up.
Tips and tricks to extend your battery performance.
Tips on charging your battery.
Block or unblock calls from your device. Block anonymous calls.
Manage call forwarding from your device.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Learn what features are available while on an active call.
Place, receive, and reject a call.
Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal, turn international roaming or your mobile data connection on or off.
How to connect to a Wi-Fi network.
Activate New AT&T Prepaid® Service
Learn how to activate an AT&T Prepaid service on your device, online, or over the phone.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after having done a factory reset.
Control your device by making specific movements with your hand.
Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.
Install and remove the SIM and memory card (MicroSD)
Keyboard functions, Auto-complete, Swype, Copy & Paste, and Keyboard settings.
Learn & Customize the Home Screen
Make changes to wallpaper, widgets, home screen panels, folders and more.
Change your AT&T PREPAID plan, check your balance, add money to your account and more.
Turn your device on and off.
Block messages from your device.
Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.
Access Messages settings, adjust notifications, change the font size, change text settings (SMS), change picture settings (MMS), and adjust emergency alerts.
Add and download email attachments, respond to an email and more.
Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.
Add your email accounts so you can read and send email on your device.
Activate New AT&T Prepaid® Service
Learn how to activate an AT&T Prepaid service on your device, online, or over the phone.
Back up and sync your contacts, photos, videos, and more from your device.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Use voice commands to control your device and access voice control settings.
Access the calendar, change the calendar view, and manage events.
Learn how to access and store photos & videos.
Advanced Photo & Video Features
Learn how to access and use Camera modes, effects, customization, and crop a photo.
Back up and sync your contacts, photos, videos, and more from your device.
Manage camera and video settings including flash, timer, picture size, and voice commands.
Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Transfer photos and videos to or from your device and a computer.
Android Factory reset protection allows you to prevent non authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated Google account or screen lock information can use the device.
Reset a forgotten pattern lock.
Learn about the AT&T Secure Family app
Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.
Lock or unlock your display, set a screen security lock type (pin, password, pattern, or fingerprint), get your PUK code, or request your device be unlocked from the AT&T network.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Set the date, time, time zone and alarm.
Change the screen orientation, brightness, display time out, and turn on Comfort view.
How to access and adjust notification settings, turn notifications on or off, adjust app notifications, adjust notification sounds, and turn badges on or off.
Change volume settings, ringtones, notification alerts and do not disturb.
Check the available device storage and free up space.
View the device IMEI and phone number.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the AT&T AXIA (QS5509A)
Learn how to update the software of the AT&T AXIA (QS5509A).
Determine your current device software version and check for updates.
Access Data Manager to view data usage, see the apps using the most data, and set data limits.
Clear an application's cache, stop an application, check for an application update, and remove and reinstall an application.
There are four ways to reset your device if you are experiencing issues: Power cycle, Restart, Factory data reset and Alternate reset.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Access voicemail, check voicemail messages, and view voicemail options.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Set up voicemail.
