Device help
Get step-by-step help and info for your device.
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Get directions and navigation using AT&T Navigator.
Learn to browse the web and manage tabs and bookmarks.
Access browser settings to delete browser history, set the home page, and more.
Download apps, games, movies, music, books, magazine, newspapers and more.
Remove an icon from your home screen and delete apps from your device.
How to view, switch between, and close running applications
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Backup & restore with computer
Learn how to backup and restore contacts & data on the device with a computer.
Backup & restore with memory card
Backup and restore contacts, photos, & files using a memory card.
Fix backup, sync, restore or transfer issues
Start a flow to troubleshoot backup, sync, restore or transfer issues.
Tips & tricks to extend your battery performance.
How to charge your battery.
AT&T ActiveArmor Mobile Security
Use AT&T ActiveArmor to automatically block fraudulent calls, warn about phone spam, and temporarily block unwanted calls.
Block or unblock calls from your device.
Learn how to show or hide your caller ID when making calls.
Learn how to manage call forwarding from your device.
Add another person to your call, merge calls, place someone on hold and more.
Fix call forwarding or caller id issues
Start a flow to troubleshoot call forwarding or caller ID issues.
Start a flow to troubleshoot phone call issues.
Learn what features are available while on an active call.
Place, receive, & reject a call.
Learn how to use speed dial and manage speed dial contacts.
Learn how to turn Airplane mode on and off.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Start a flow to troubleshoot Bluetooth issues.
Start a flow to troubleshoot hotspots issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot Wi-Fi issues.
How to set up your device as a mobile hotspot to share your data connection with Wi-Fi-capable devices.
Use NFC to share content such as photos and contacts between compatible devices.
View signal strength, network connection status, and enable/disable mobile network and international roaming.
How to connect your device to a Wi-Fi network.
This article provides an overview of Action Center.
Learn your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Provides an overview of the device layout.
How to use the keyboard, use speech-to-text, access keyboard settings, and more.
Learn & customize the home screen
Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.
Sign in using your Microsoft account to access Xbox LIVE, Windows Phone Store, and more.
How to install the battery, SIM, and memory card (for applicable devices).
Turn your device on and off.
Perform a text and voice search on your device and how to adjust search settings.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Learn how to block messages from your device.
Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.
Start a flow to troubleshoot email issues.
Start a flow to troubleshoot messaging issues.
Set text (SMS) and picture (MMS) message alerts, limits, display options and more.
Add and download email attachments, respond to an email and more.
How to send, receive, and delete picture (MMS) and text (SMS) messages.
Add an Exchange email account so you can read and send email on your device.
Add your personal email accounts so you can read and send email on your device.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Project photos, videos, and media on your device to another device (TV, tablet, computer, etc.)
Use voice commands to control your device and access voice control settings.
Learn how to access the calendar and manage events.
How to set up and use Cortana, a personal assistant that provides help whenever you need it.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
How to change the camera settings.
Start a flow to troubleshoot audio issues.
Start a flow to troubleshoot camera issues.
Play music, turn the music player off.
How to take a photo.
Transfer media to & from computer
This article describes how to transfer media files to and from a personal computer.
Access, view, and share your photos and videos.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Learn about the AT&T Secure Family app
Do your children have smart devices? Use Secure Family to locate their devices, manage their internet use, block apps or websites, and more.
Lock the device screen, set and change security lock, and locate device.
Set or change password security
Enable or change the password on your device.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Turn on features such as TalkBack, Hearing aid mode, and more.
This article describes how to change the device's alerts.
Choose which ringtone your device will use to alert you to incoming calls.
This article describes how to change the wallpaper, or background, of the home screens.
Set the date & time.
Change the display time out, brightness and orientation.
This article provides an overview of location services and GPS features.
Change volume settings, ringtones, and notification alerts.
This article describes how to check the available storage.
View the device IMEI, phone, SIM (ICCID) & serial number.
Start a flow to troubleshoot software update issues.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the Samsung ATIV S Neo (I187)
Learn how to update the software of the Samsung ATIV S Neo (I187)
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, set data limits, & see the apps using the most data.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Start a flow to troubleshoot contacts or photos issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot messaging issues.
Start a flow to troubleshoot phone call issues.
Start a flow to troubleshoot power and battery issues.
Start a flow to troubleshoot screen issues.
Start a flow to troubleshoot SIM card issues.
Start a flow to troubleshoot voicemail issues.
View the device manufacturers website and support number.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Check your voicemail messages.
Start a flow to troubleshoot voicemail issues.
Set up voicemail on your device.
