Device help
Get step-by-step help and info for your device.
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Learn how to access files downloaded from a web browser, email, and messages.
Access the web, access or edit bookmarks, access tabs, and access browser settings.
Download apps, games, movies, music, books, magazines, newspapers and more.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Backup & Restore with Memory Card
Backup contacts, photos, and files to increase device memory or transfer to another device.
You can use Android Backup Service to back up data connected to one or more of your Google accounts. If you replace your device or erase its data, you can restore your data using the account(s) that you backed up.
Tips and tricks to extend your battery performance.
Block or unblock calls from your device.
Learn what features are available while on an active call.
Manage call forwarding from your device.
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
Turn Airplane mode on and off. Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal, turn international roaming or your mobile data connection on or off.
How to connect to a Wi-Fi network.
Activate New AT&T Prepaid® Service
Learn how to activate an AT&T Prepaid service on your device, online, or over the phone.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after having done a factory reset.
Control your device by making specific movements with your hand.
Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and More.
Cut and paste, use speech-to-text, and access keyboard settings.
Learn & Customize the Home Screen
Change wallpaper, add/move/remove home screen panels, add apps and widgets, and more.
Change your AT&T PREPAID plan, check your balance, add money to your account and more.
Install and remove the SIM and battery.
Block messages from your device.
Manage email settings such as sync frequency, signature, removing an email account, and more.
Change text (SMS), picture (MMS), emergency, and AMBER alert settings.
Add and download email attachments, respond to an email and more.
Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.
Add your personal email accounts so you can read and send email on your device.
Activate New AT&T Prepaid® Service
Learn how to activate an AT&T Prepaid service on your device, online, or over the phone.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Free up memory and use simple gestures to control your phone with the Moto App.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Project photos, videos, and media on your device to another device (TV, tablet, computer, etc.).
Access the web, access or edit bookmarks, access tabs, and access browser settings.
Access the calendar and manage events.
Use voice commands to control your device and access voice control settings.
Learn how to access and store Photos & Videos.
Advanced Photo & Video Features
Learn how to access and use Camera modes, effects, customization, and crop a photo.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Manage camera and video settings including flash, timer, picture size, and storage location.
Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Take a screenshot.
Transfer photos and videos to or from your device and a computer.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Android Factory reset protection allows you to prevent non authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated Google account or screen lock information can use the device.
Learn about the AT&T Secure Family app
Do your children have smart devices? Use Secure Family to locate their devices, manage their internet use, block apps or websites, and more.
Lock or unlock your display, set a screen security lock type (pin, password, or pattern), get your PUK code, or request your device be unlocked from the AT&T network.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Accessibility features allow you to improve the usability of your device for users affected by impaired vision or hearing, cognitive difficulty, or reduced dexterity.
How to manually set the date, set the time, change the time zone, set an alarm, and delete an alarm.
Change the brightness, display time out, screen orientation, and access Moto Display.
Learn how to access and adjust notification settings, turn notifications on or off, and change notification sounds.
Change volume settings, ringtones, notification alerts, and enable or disable Do not disturb mode.
Check the available device storage.
Find IMEI, Phone & Serial Number
View the device serial number, IMEI, and phone number.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Determine your current device software version and check for updates.
View data usage, change displayed billing cycle, set billing cycle, set monthly data limit & warning, and view data usage by app.
Software update for the Motorola Moto e5 play (XT1921-2)
Learn how to update the software of the Motorola Moto e5 play (XT1921-2).
Software update for the Motorola Moto e5 play (XT1921-2)
Learn how to update the software of the Motorola Moto e5 play (XT1921-2)).
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Clear the app cache, force stop an app, check for updates, remove an app, and reinstall an app.
Power cycle, restart, factory data, alternate master reset of the device, and reset network settings.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Check your voicemail messages.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Set up voicemail.
