Device help
Get step-by-step help and info for your device.
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Access the web, access or edit bookmarks, access tabs, and access browser settings.
Download apps, games, movies, music, books, magazines, newspapers and more.
Discover how to use Google to back up contacts, photos, and files.
Learn how you can use Find My Device to manage your device in a secure way by tracking and controlling your device remotely.
Insert or Remove SIM & Memory Card
Install and remove the SIM and memory card (MicroSD).
Learn how to perform a soft, factory, or alternate master reset of your device.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Back up & Restore with a Computer
Learn how to back up and restore your device using a computer.
Backup & Restore with Memory Card
Backup contacts, photos, and files to increase device memory or transfer to another device.
Discover how to use Google to back up contacts, photos, and files.
Fix backup, sync, restore or transfer issues
Start a flow to troubleshoot backup, sync, restore or transfer issues.
Transfer your data and apps from your old device to your new one.
Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.
Manage battery consumption and view power-saving options.
AT&T ActiveArmor Mobile Security
Use AT&T ActiveArmor to automatically block fraudulent calls, warn about phone spam, and temporarily block unwanted calls.
Block or unblock calls from your device. Block unknown calls.
Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.
Manage call forwarding from your device.
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.
Fix call forwarding or caller id issues
Start a flow to troubleshoot call forwarding or caller ID issues.
Start a flow to troubleshoot phone call issues.
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.
Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Start a flow to troubleshoot Bluetooth issues.
Start a flow to troubleshoot hotspots issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot Wi-Fi issues.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
How to access and use Samsung SmartThings.
View cellular network signal, turn international roaming or your mobile data connection on or off.
How to connect to a Wi-Fi network.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Write memos on the screen, attach memos to contacts, write and draw on screenshots, use smart select, S Pen remote, access S Pen settings and access Air view.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after a factory reset and use Setup & Transfer.
How to access, edit, and manage the Edge Screen.
Find IMEI, Phone & Serial Number
Learn how locate your device's IMEI, serial number, and phone number.
Control your device by making specific movements with your hand.
Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and More.
Insert or Remove SIM & Memory Card
Install and remove the SIM and memory card (MicroSD).
Keyboard functions, Auto-complete, Swype, Copy & Paste, One-handed operation, and Keyboard settings.
Learn & Customize the Home Screen
Make changes to wallpaper, themes, home screen panels, folders and screen grid.
Block or unblock messages from your device.
Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.
Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.
Start a flow to troubleshoot email issues.
Start a flow to troubleshoot messaging issues.
Manage messaging settings such as notification alerts, Advanced Messaging, message limits, restore default settings, and emergency/AMBER alert settings.
Add and download email attachments, respond to an email and more.
Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.
Add your email accounts so you can read and send email on your device.
Insert or Remove SIM & Memory Card
Install and remove the SIM and memory card (MicroSD).
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Discover how to use Google to back up contacts, photos, and files.
The Multi Window feature provides split-screen functionality, which allows you to use two applications at the same time. Complete multiple tasks on one screen, take notes while watching a video, or search the web and check your email messages simultaneously.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Learn how to create and use a personalized animated emoji in a message.
Always On Display allows you to view the clock, battery and missed phone call/message notifications when the screen is turned off. The Always On Display screen uses less power and also utilizes the proximity sensor to turn off completely when in a purse or pocket. The user can change what appears on the Always On Display screen.
Hello Bixby allows you to quickly set reminders, create voice dictation, search and access content on your phone and on the internet.
Project photos, videos, and media on your device to another device (TV, tablet, computer, etc.).
Access the web, access or edit bookmarks, access tabs, and access browser settings.
Access the calendar and manage events.
Use voice commands to control your device and access voice control settings.
Learn how to access and store Photos & Videos.
Advanced Photo & Video Features
Learn how to access and use Camera modes, effects, customization, and crop a photo.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Manage camera and video settings including picture size, timer, voice control, and flash.
Start a flow to troubleshoot audio issues.
Start a flow to troubleshoot camera issues.
Take a picture, switch between front and rear camera, focus, and zoom.
Take a screenshot.
Record a video, capture images during video recording, and more.
Transfer files to or from your device and a computer.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Learn how you can use Find My Device to manage your device in a secure way by tracking and controlling your device remotely.
Learn about the AT&T Secure Family app
Do your children have smart devices? Use Secure Family to locate their devices, manage their internet use, block apps or websites, and more.
Learn how to secure your personal content and keep it hidden on your device.
Lock or unlock your display, set a screen security lock type (pin, password, pattern, fingerprints, or iris and face recognition), get your PUK code, or request your device be unlocked from the AT&T network.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
How to enable vision, hearing and dexterity support, use text-to-speech and other modes that may make it easier to use your device.
Learn how to set the date and time on your device as well as use the alarm clock.
Change the display brightness, time out, and orientation.
Switch between Easy Mode (changes your home screen to a simpler experience for first-time smartphone users) and Standard mode.
Learn how to access and adjust notification settings, and turn notifications on or off.
Change volume settings, ringtones, and do not disturb mode.
Check the available device storage.
Find IMEI, Phone & Serial Number
Learn how locate your device's IMEI, serial number, and phone number.
Start a flow to troubleshoot software update issues.
Learn how to perform a soft, factory, or alternate master reset of your device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the Samsung Galaxy Note9 (N960U)
Learn how to update the software of the Samsung Galaxy Note9 (N960U).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, set data limits, and see the apps using the most data.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Clear the app cache, force stop an app, check for updates, remove an app, and reinstall an app.
Start a flow to troubleshoot contacts or photos issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot messaging issues.
Start a flow to troubleshoot phone call issues.
Start a flow to troubleshoot power and battery issues.
Start a flow to troubleshoot screen issues.
Start a flow to troubleshoot SIM card issues.
Start a flow to troubleshoot voicemail issues.
Learn how to perform a soft, factory, or alternate master reset of your device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Check your voicemail messages.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Start a flow to troubleshoot voicemail issues.
Set up voicemail, check messages, and change or reset password.