Device help
Get step-by-step help and info for your device.
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Browse the web, use browser tabs and bookmarks, and access browser settings to clear history, manage pop-ups, adjust text size, and more.
Download apps, games, music, movies, and more using Play Store, check for an update, and reinstall an app.
Delete apps from your home screen or from your device.
How to view, switch between, and close running applications.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Backup & Restore with Computer
Backup and restore your device with a computer.
Backup & Restore with Memory Card
Backup contacts, photos, and files to increase device memory or transfer to another device.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Fix backup, sync, restore or transfer issues
Start a flow to troubleshoot backup, sync, restore or transfer issues.
Tips and tricks to extend your battery performance.
Tips on charging your battery.
Block or unblock calls from your device.
Manage call forwarding from your device.
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Fix call forwarding or caller id issues
Start a flow to troubleshoot call forwarding or caller ID issues.
Start a flow to troubleshoot phone call issues.
Learn what features are available while on an active call.
Place, receive, and reject a call.
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Start a flow to troubleshoot Bluetooth issues.
Start a flow to troubleshoot hotspots issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot Wi-Fi issues.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.
Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.
Activate New AT&T Prepaid® Service
Learn how to activate new AT&T Prepaid service and plan.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after having done a factory reset.
Control your device by making specific movements with your hand.
Add your Google account to access Gmail and the Play Store, receive personalized Google search results, and automatically log in for all other Google-based services on your device.
Cut and paste, use speech-to-text, and access keyboard settings.
Learn & Customize the Home Screen
Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.
Change your AT&T PREPAID plan, check your balance, add money to your account and more.
Install and remove the SIM and battery.
Turn your device on and off.
AT&T Messages Backup & Sync allows you to store and access your text and picture messages, calls, and voicemail messages in a single inbox from the AT&T cloud and syncs them to your supported smartphone.
Block messages from your device.
Manage email settings such as account password, server settings, signature, sync frequency, add an account, delete an account, and restore default settings.
Start a flow to troubleshoot email issues.
Start a flow to troubleshoot messaging issues.
Manage messaging settings such as notification alerts, Advanced Messaging, message limits, and emergency/AMBER alert settings.
Add and download email attachments, respond to an email and more.
Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.
Add your email account to sync email, contacts, calendar, and notes to your device.
Activate New AT&T Prepaid® Service
Learn how to activate new AT&T Prepaid service and plan.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Create a memo or note on a blank screen with the ability to choose paper style, pen size, and color, add text with a PC-like toolbar, and insert reminders, location information, images, videos, audio, and more.
Use voice commands to control your device and access voice control settings.
Access the calendar and manage events.
The Capture+ feature allows you to capture screenshots, create memos, write or draw on almost every screen, and schedule memos to appear at certain times.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Manage camera and video settings including flash, timer, voice control, picture size, storage location, and more.
Start a flow to troubleshoot audio issues.
Start a flow to troubleshoot camera issues.
Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Transfer Media To & From a Computer
Transfer files to or from your device and a computer.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Android Factory reset protection allows you to prevent non authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission.
Reset a forgotten pattern lock.
Lock the device screen, set and change security lock, and locate device.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Set the date and time.
Change the display time out, brightness and orientation.
Switch between EasyHome (changes your Home screen to a more simple experience for smartphone users) and Standard mode.
Change volume settings, ringtones, and notification alerts.
Check the available device storage and free up space.
Find IMEI, Serial Number & Phone Number
View the device IMEI and phone number.
Start a flow to troubleshoot software update issues.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the LG Phoenix 2 (K371)
Learn how to update the software of the LG Phoenix 2 (K371).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, set data limits, and see the apps using the most data.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Use application manager to improve your app and device performance.
Start a flow to troubleshoot contacts or photos issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot messaging issues.
Start a flow to troubleshoot phone call issues.
Start a flow to troubleshoot power and battery issues.
Start a flow to troubleshoot screen issues.
Start a flow to troubleshoot SIM card issues.
Start a flow to troubleshoot voicemail issues.
There are four ways to reset your device if you are experiencing issues: Power cycle, Restart, Factory data reset and Alternate reset.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Check your voicemail messages.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Start a flow to troubleshoot voicemail issues.
Manage voicemail settings and security
Learn how to manage your voicemail, including recording a personal greeting and changing your password.
Set up voicemail, check messages, and change or reset password.