Device help
Get step-by-step help and info for your device.
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Get directions and navigation using AT&T Navigator.
Browse the web, manage browser tabs, and bookmarks.
Access browser settings to clear history, set homepage, adjust text size, manage pop-up, change the default browser, and restore default settings.
Download apps, games, movies, music, books, magazine, newspapers and more.
Remove an icon from your home screen and delete apps from your device.
Use S Health to help manage your health by tracking statistics and your exercise program.
How to view, switch between, and close running applications.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Remotely manage your device securely using Find My Mobile.
Perform a soft, factory, and alternate master reset of the device.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Backup and Restore with Computer
Backup and restore your device with a computer.
Backup and Restore with Memory Card
Backup contacts, photos, and files to increase device memory or transfer to another device.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Fix backup, sync, restore or transfer issues
Start a flow to troubleshoot backup, sync, restore or transfer issues.
Transfer your data and apps from your old device to your new one
Tips and tricks to extend your battery performance.
Tips on charging your battery.
AT&T ActiveArmor Mobile Security
Use AT&T ActiveArmor to automatically block fraudulent calls, warn about phone spam, and temporarily block unwanted calls.
Make and receive high-definition voice calls (Clear conversations and reduced background noise)
Block or unblock calls from your device.
Show or hide your caller ID when making calls.
Manage call forwarding from your device.
Add another person to your call, merge calls, place someone on hold and more.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Fix call forwarding or caller id issues
Start a flow to troubleshoot call forwarding or caller ID issues.
Start a flow to troubleshoot phone call issues.
Learn what features are available while on an active call.
Place, receive, and reject a call.
Make & receive an AT&T Video Call
All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call.
Use speed dial and manage speed dial contacts.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
Turn Airplane mode on and off.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Connect your device to the AT&T MicroCell.
Start a flow to troubleshoot Bluetooth issues.
Start a flow to troubleshoot hotspots issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot Wi-Fi issues.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
Use NFC to share content such as photos and contacts between compatible devices.
View cellular network signal, turn international roaming, and your mobile data connection on or off.
How to connect to a Wi-Fi network.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Add, move, or delete Apps, shortcuts, & widgets from your home screen
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after having done a factory reset.
Control your device by making specific movements with your hand.
Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.
Cut and paste, use speech-to-text, and access keyboard settings.
Learn and Customize the Home Screen
Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.
Install and remove the SIM and battery.
Turn your device on and off.
Perform a text and voice search on your device and how to adjust search settings.
Block messages from your device.
Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.
Start a flow to troubleshoot email issues.
Start a flow to troubleshoot messaging issues.
Change text (SMS), picture (MMS), emergency, and amber alert settings.
Add and download email attachments, respond to an email and more.
Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.
Add an Exchange email account to sync email, contacts, calendar, and notes to your device.
Add your personal email account to sync email, contacts, calendar, and notes to your device.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Access Activity Zone applications and customize the Active key.
Complete multiple tasks on one screen; take notes while watching a video, or search the web and check your email messages simultaneously.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Use your device as a remote for your TV
Use voice commands to control your device and access voice control settings.
Access the calendar and manage events.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.
Start a flow to troubleshoot audio issues.
Start a flow to troubleshoot camera issues.
Play music, turn the music player off.
Take a screenshot, edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Transfer Media To & From a Computer
Transfer files to or from your device and a computer.
Access, view, and share your photos and videos.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Remotely manage your device securely using Find My Mobile.
Prevent others from using or accessing specific content; such as images and documents; stored on your device.
Reset a forgotten pattern lock.
Learn about the AT&T Secure Family app
Do your children have smart devices? Use Secure Family to locate their devices, manage their internet use, block apps or websites, and more.
Lock the device screen, set and change security lock, and locate device.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Turn on features such as TalkBack, Hearing aid mode, and more.
Set the date and time.
Change the display time out, brightness and orientation.
Switch between Easy mode (changes your Home screen to a more simple experience for first-time smartphone users) and Standard mode.
Change volume settings, ringtones, and notification alerts.
Check the available device storage.
View the device IMEI, phone, SIM (ICCID) and serial number.
Start a flow to troubleshoot software update issues.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the Samsung Galaxy S5 Active (G870A)
Learn how to update the software of the Samsung Galaxy S5 Active (G870A).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, set data limits, and see the apps using the most data.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Use application manager to improve your app and device performance.
Start a flow to troubleshoot contacts or photos issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot messaging issues.
Start a flow to troubleshoot phone call issues.
Start a flow to troubleshoot power and battery issues.
Start a flow to troubleshoot screen issues.
Start a flow to troubleshoot SIM card issues.
Start a flow to troubleshoot voicemail issues.
Perform a soft, factory, and alternate master reset of the device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Check your voicemail messages.
Change or reset voicemail password
Reset a forgotten password or change an existing voicemail password.
Start a flow to troubleshoot voicemail issues.
Manage voicemail settings and security
Learn how to manage your voicemail, including recording a personal greeting and changing your password.
Set up voicemail on your device.