Device help

Get step-by-step help and info for your device.

Download apps & games

This article describes how to download an app.

Remove an app

This tutorial describes how to remove an app from your device.

Turn-by-turn navigation

This tutorial walks through the turn-by-turn navigation app preloaded on the device.

View or close running apps

This tutorial walks through viewing and/or closing running apps.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup & restore device

This tutorial shows how to backup and restore the device.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Battery life

Tips & tricks to extend your battery performance.

Charge the battery

This tutorial shows how to charge the battery of your device.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Caller ID

This tutorial shows how to use Caller ID on your device.

Call handling

This tutorial walks through handling calls on your watch.

Contacts

This tutorial shows how to add/edit/delete contacts.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

In-call options

This tutorial shows how to use in-call options such as mute and speakerphone.

Make & receive a call

This tutorial shows how to make a call on your device.

Outgoing number

This tutorial shows how to change the default outgoing number.

Speed dial

This tutorial shows how to use speed dial on your device.

Airplane mode

Enable and disable all radio signals from the device.

Bluetooth

This tutorial shows how to pair and connect a Bluetooth device.

Connection Status

This tutorial shows how to view the connection status of the device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile network

This tutorial shows how to pair to a mobile network.

Signal & data availability

This tutorial shows how to view the signal and data availability.

Wi-Fi

This tutorial shows how to connect to Wi-Fi with your device.

Specifications

This tutorial walks through the specifications of the device.

Watch assembly

This tutorial shows how to assemble your device.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device layout

This tutorial shows the layout of your device.

Getting started with Gear S

Android Wear must be installed to use your smart watch.

Keyboard & typing

This tutorial goes through the keyboard and typing function.

Learn & customize the home screen

This tutorial goes through the home screen and how to customize it.

Navigation tips

This tutorial shows the navigation tips for the device.

Notifications & icons

This tutorial goes through the notifications and icons of the device.

Power device on or off

Turn your device on and off.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Manage email

This tutorial shows how to manage email on your device.

Messaging settings

This tutorial shows how to adjust messaging settings on your device.

Send messages

This tutorial shows how to send messages on your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

S Health

This tutorial walks through the S Health feature.

Voice control

This tutorial shows how to use voice control.

Calendar

This tutorial shows how to add, edit, and delete calendar events.

Change clock style

This tutorial shows how to change the style of the clock on your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Play music

This tutorial shows how to play music on your device.

Transfer media to Gear

This tutorial shows how to transfer media to your Gear device.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Locate device

This tutorial shows how to find your device in the event of it being lost or stolen.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure my device

This article describes how to lock and unlock the screen.

Set or change password security

This tutorial describes how to set or change the password security of the device.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

This tutorial goes over accessibility features of the device.

Change alerts

This tutorial shows how to change alerts on your device.

Change wallpaper

This tutorial shows how to change the wallpaper of your device.

Date & time

This tutorial shows how to set the date and time of your device.

Display

This tutorial shows how to adjust the display of your device.

Do not disturb

This tutorial shows how to put the device in 'Do not disturb' mode.

Location services & GPS

This tutorial shows how to turn location services on and off on the device.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

Find IMEI & serial number

This tutorial shows how to find the IMEI and the serial number of the device.

Fix software update issues

Start a flow to troubleshoot software update issues.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Samsung Gear S (R750A)

Learn how to update the software of the Samsung Gear S (R750A)

View device software version

This tutorial shows how to look up the device software version.

View & manage data

This tutorial shows how to view and manage data usage.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset device

This tutorial shows how to reset your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Access Voicemail

Check your voicemail messages.

Change voicemail password

This tutorial shows how to change the voicemail password.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Set up Voicemail

Set up voicemail on your device.

Having device issues?

Fix common service and device problems.