Device help

Get step-by-step help and info for your device.

Download Apps & Games

Download apps, games, movies, music, books, magazine, newspapers and more.

Remove an App

Remove an icon from your home screen and delete apps from your device.

S Health

Use S Health to help manage your health by tracking statistics, heart rate and your exercise program.

View or Close Running Apps

How to view, switch between, and close running applications.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup & Restore Device

This tutorial shows how to backup and restore the device.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Battery Life

Tips and tricks to extend your battery performance.

Charge the Battery

Tips on charging your battery.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Call Handling

This tutorial walks through forwarding calls from your smartphone to your watch.

Contacts

View, call and message contacts.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

In-Call Options

Learn what features are available while on an active call.

Make & Receive a Call

Place, receive, and reject a call.

Airplane Mode

Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Connection Status

This tutorial explains connection statuses.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Samsung Connect

How to use Samsung Connect.

Signal & Cellular Data

View cellular network signal, turn international roaming, and your mobile data connection on or off.

Wi-Fi

How to connect to a Wi-Fi network.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Change Wrist Band

This tutorial shows how to change the wrist band of the device.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Getting Started

How to get started with your new device.

Keypad & Typing

Use your keypad to type letters, numbers, and special characters.

Learn & Customize the Home Screen

Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.

Navigation Tips

Learn how to navigate your device

Power Device On or Off

Turn your device on and off.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Manage Email

This tutorial shows how to manage email on your device.

Messaging Settings

Set text (SMS) and picture (MMS) message alerts, limits, display options and more.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T NumberSync

Use one smartphone number across multiple devices to send and receive texts, make and receive calls, and more.

PPT Controller

Learn how to use PPT controller on the watch to manage a slideshow.

Reminders

Keep track of all the things you need to know like due dates and locations.

SOS

Learn how to set up and access SOS on the device.

Voice Control

Keep track of all the things you need to know like due dates and locations.

Voice Notes

Create, access, and delete voice notes.

Calendar

Access the calendar and view events.

Change Clock Style

This tutorial shows how to change the style of the clock on your device.

Digital Life

How to access, use, and view alerts.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Transfer Media to Gear

This tutorial shows how to transfer media to your Gear device.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Locate Device

This tutorial shows how to find your device in the event of it being lost or stolen.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure My Device

Lock the device screen and set and change the security lock.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Turn on features such as TalkBack, Hearing aid mode, and more.

Change Watch Face

This tutorial shows how to change the watch face on the device.

Date & Time

Set the date and time.

Display

Change the display time out and brightness.

Sounds & Alerts

Change volume settings, ringtones, and notification alerts.

Available Memory

Check the available device storage.

File Sharing

Share files on your device.

Find IMEI & Serial Number

View the device IMEI, phone, SIM (ICCID) and serial number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Samsung Gear S3 classic (R775A)

Learn how to update the software of the Samsung Gear S3 classic (R775A).

Software Version

Determine your current software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset Device

Perform a soft reset and a factory reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Set Up Voicemail

Set up voicemail, check messages, and change or reset password.

Having device issues?

Fix common service and device problems.