Device help

Get step-by-step help and info for your device.

Advanced Photo & Video Features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

Circle to Search

Circle to Search allows you to search anything on your phone without switching apps.

Live Translate

Learn how to use Live Translate on text messages, camera, Google Assistant, and Live Caption.

Access Downloaded Files

Access files downloaded from a web browser, email, and messages.

Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Download Apps & Games

Download, update, remove, and reinstall an app.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Find My Device

Use Google's Find My Device to remotely ring, lock, or erase your device using another Android device or from a computer.

Insert or Remove SIM Card

Get instructions about how to install or remove a SIM card for your device.

Reset Device

Power cycle, restart, and perform a soft, factory, or alternate master reset of your device.

eSIM

Set up and manage your eSIM (dual SIM) to use one number for personal and one number for work or for travel.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Backup & Restore with a Computer

Learn how to back up and restore your device using a computer.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Optimize Battery Life

Tips and tricks to extend your battery performance.

Display

Change the display brightness, time out, and orientation.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Block or Unblock Calls

Block or unblock calls from your device. Block unknown calls.

Call Features

Learn what features are available for a phone call. Make & receive a call, decline a call, adjust volume, put a call on hold, mute a call, or put a call on speaker phone; access your contacts, dialpad and home screen; return to an active call and end a call.

Call Forwarding

Manage call forwarding from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.

Pixel Call Assist

Use Pixel Call Assist to screen incoming and unwanted calls, wait on hold less, get to the right department quicker, and more.

Video Calling with Google Meet

Make and receive video calls using Google Meet.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Device Setup

Set up your device for the first time or after a factory reset.

eSIM

Set up and manage your eSIM (dual SIM) to use one number for personal and one number for work or for travel.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, phone number, and serial number.

Gestures & Motion

How to use air gestures and motions, and access additional motions and gestures.

Google Sign-In

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Insert or Remove SIM Card

Get instructions about how to install or remove a SIM card for your device.

Keyboard & Typing

Access keyboard settings, use swype, auto-complete suggestions, emojis, speech-to-text, and one-handed operation.

Learn & Customize the Home Screen

Make changes to apps, widgets, folders, wallpapers, home screen panels, and screen grid.

Block or Unblock Messages

Block messages from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.

Email Settings

Manage email settings such as sync frequency, server settings, signature, removing an email account, and more.

Messaging Settings

Manage messaging settings such as notification alerts, Advanced Messaging, message limits, restore default settings, and emergency/AMBER alert settings.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Gestures & Motion

How to use air gestures and motions, and access additional motions and gestures.

Live Translate

Learn how to use Live Translate on text messages, camera, Google Assistant, and Live Caption.

Screen Sharing

Discover how to project photos, videos, and media on your device to a TV, tablet, computer, or other device.

Split Screen

Learn how to use Split screen, which allows you to have multiple apps open at the same time.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, phone number, and serial number.

Insert or Remove SIM Card

Get instructions about how to install or remove a SIM card for your device.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Mobile Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Set Up Voicemail

Set up visual voicemail.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Display

Change the display brightness, time out, and orientation.

Learn & Customize the Home Screen

Make changes to apps, widgets, folders, wallpapers, home screen panels, and screen grid.

Notifications & Alerts

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Secure My Device

Lock or unlock your device, set a security lock type (pin, password, pattern, face unlock or fingerprint), get your PUK code, or request your device be unlocked.

Sounds

Change volume settings, ringtones, and notification alerts.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Screen Sharing

Discover how to project photos, videos, and media on your device to a TV, tablet, computer, or other device.

Split Screen

Learn how to use Split screen, which allows you to have multiple apps open at the same time.

Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Calendar

Access the calendar on your device and learn how to manage events.

Digital Wellbeing

Keep track of how long you view screens and set limits using Digital Wellbeing features.

Google Assistant

Learn how Google Assistant allows you to control your device and access voice control settings using voice commands.

Google Wallet

Use Google Wallet to make in-app and tap-to-pay purchases from your device.

Live Translate

Learn how to use Live Translate on text messages, camera, Google Assistant, and Live Caption.

Access, Store Photos & Videos

Learn how to access and store your photos and videos.

Advanced Photo & Video Features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Camera & Video Settings

Manage camera and video settings including storage location, flash, picture size, timer, and more.

Play Videos

Watch videos from your device.

Take a Picture

Learn how to take a picture, switch between front and rear camera, focus, and zoom.

Take a Screenshot

Learn how to take and access screenshots.

Take a Video

Learn how to record a video, capture images during video recording, and more.

Transfer Photos & Videos

Transfer files to or from your device and a computer.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find My Device

Use Google's Find My Device to remotely ring, lock, or erase your device using another Android device or from a computer.

Private Space

Learn how to secure your personal content and keep it hidden on your device.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure My Device

Lock or unlock your device, set a security lock type (pin, password, pattern, face unlock or fingerprint), get your PUK code, or request your device be unlocked.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date, Time & Alarm

Learn how to set the date and time on your device as well as use the alarm clock.

Display

Change the display brightness, time out, and orientation.

Notifications & Alerts

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Sounds

Change volume settings, ringtones, and notification alerts.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, phone number, and serial number.

Reset Device

Power cycle, restart, and perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Google Pixel Fold (G9FPL)

Learn how to update the software of the Google Pixel Fold (G9FPL).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

Reset Device

Power cycle, restart, and perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Set Up Voicemail

Set up visual voicemail.

Having device issues?

Fix common service and device problems.