Device help
Get step-by-step help and info for your device.
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Browse the web, use browser tabs and bookmarks, and access browser settings to clear history, manage pop-ups, adjust text size, and more.
Download/return/update/reinstall apps, games, music, movies, and more using Play Store.
Move or uninstall Apps from your home screen, and delete apps from your device.
How to view, switch between, and close running applications.
Backup & Restore with Computer
Backup and restore your device with a computer.
Backup & Restore with Memory Card
Backup contacts, photos, and files to increase device memory or transfer to another device.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Fix backup, sync, restore or transfer issues
Start a flow to troubleshoot backup, sync, restore or transfer issues.
Tips and tricks to extend your battery performance.
Tips on charging your battery.
Block or unblock calls from your device.
Manage call forwarding from your device.
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Fix call forwarding or caller id issues
Start a flow to troubleshoot call forwarding or caller ID issues.
Start a flow to troubleshoot phone call issues.
Learn what features are available while on an active call. Use your volume, hold, mute and speaker phone buttons; access your contacts, dialpad and home screen; return to an active call and end a call.
Place, receive, and reject a call, use speed dial and make a conference call.
Airplane Mode disables all wireless services (calls, data and text messages) on the device. Disable Airplane mode to restore regular functions.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Start a flow to troubleshoot Bluetooth issues.
Start a flow to troubleshoot hotspots issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot Wi-Fi issues.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal, turn on or off international roaming, and your mobile data connection.
How to connect to a Wi-Fi network.
Activate New AT&T Prepaid® Service
Learn how to activate new AT&T Prepaid service and plan.
View your device's SIM card type, OS, network technology, operating frequencies, physical characteristics and storage.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after having done a factory reset.
Control your device with specific hand movements to access Notifications and Quick Settings, wake your screen, use various features.
Add your Google account to access Play Store, sync Gmail, Chrome, YouTube, Google Maps, and more.
Navigate your keyboard, copy and paste text, use speech-to-text, and access keyboard settings.
Learn & Customize the Home Screen
Choose your wallpaper, update your home screen panels, set your Home touch buttons, change your home screen grid and add the Apps tray icon to your home screen.
Change your AT&T PREPAID plan, check your balance, add money to your account and more.
Install the SIM and MircoSD card.
Turn your device on and off.
Block messages from your device.
Access and manage email settings such as signature, sync frequency, delete an account, and add an account.
Start a flow to troubleshoot email issues.
Start a flow to troubleshoot messaging issues.
Manage messaging settings such as notification alerts, message limits, emergency/AMBER alert settings.
Send and receive email, add and download email attachments, refresh the inbox, respond to an email, view and save an attachment, and delete an email.
Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments, respond to messages, and delete a message.
Add your email account to sync email, contacts, calendar, and notes to your device.
Activate New AT&T Prepaid® Service
Learn how to activate new AT&T Prepaid service and plan.
Manage camera and video settings including flash, timer, storage location, and more.
Start a flow to troubleshoot audio issues.
Start a flow to troubleshoot camera issues.
Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Transfer Media To & From a Computer
Transfer files to or from your device and a computer.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Set up your device so you can remotely locate and control.
Reset a forgotten pattern lock.
Lock or unlock your display, set a screen security lock type (pin, password, pattern) get your PUK code, or request your device be unlocked from the AT&T network.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Accessibility features allow you to improve the usability of your device for users affected by impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Set the date and time.
Change the display time out, brightness and orientation.
Change volume settings, ringtones, and notification alerts.
Check the available device storage.
Find IMEI, Serial Number & Phone Number
View the device IMEI, phone, SIM (ICCID) and serial number.
Start a flow to troubleshoot software update issues.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the Alcatel IdealXCITE and CAMEOX (5044R)
Learn how to update the software of the Alcatel IdealXCITE / CAMEOX (5044R).
Determine your current device software version and check for updates.
View data usage, set data limits, and see the apps using the most data.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Use application manager to improve your app and device performance.
Start a flow to troubleshoot contacts or photos issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot messaging issues.
Start a flow to troubleshoot phone call issues.
Start a flow to troubleshoot power and battery issues.
Start a flow to troubleshoot screen issues.
Start a flow to troubleshoot SIM card issues.
Start a flow to troubleshoot voicemail issues.
Perform a soft, factory, and alternate master reset of the device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Check your voicemail messages.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Start a flow to troubleshoot voicemail issues.
Manage voicemail settings and security
Learn how to manage your voicemail, including recording a personal greeting and changing your password.
Set up voicemail, check messages, and change or reset password.
