Device help

Get step-by-step help and info for your device.

Display

Change the display brightness and screen timeout.

Optimize Battery Life

Tips and tricks to extend your battery performance. 

Always-On Wi-Fi

Turn Always-On Wi-Fi on and off.

Connect Devices to Wi-Fi

Connect a smartphone or tablet your hotspot's Wi-Fi network.

Connect PC or Mac to Wi-Fi

Connect your computer to your mobile hotspot Wi-Fi network.

Connect WPS Devices

Learn how to connect WPS devices.

Connected Devices

View connected devices.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

USB Tethering

USB tether your device with your computer when there is too much Wi-Fi interference to connect wirelessly.

Wi-Fi Connection Details

View the Wi-Fi connection details for your device.

Wi-Fi Network Name and Password

View and edit the Wi-Fi network name and password for the router's wireless network.

Activate New AT&T Prepaid® Service

Learn how to activate an AT&T Prepaid service on your device, online, or over the phone.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Connect to AT&T Network

This article describes how to connect to a network.

Device Assembly

Install and remove the SIM and battery.

Device Setup

Set up your device for the first time or after having done a factory reset.

Find IMEI & Phone Number

Locate the IMEI & Phone number.

Manage AT&T PREPAID Account

Change your AT&T PREPAID plan, check your balance, add money to your account and more.

Management Website

View connection information, messages, and device information in the management website.

On Screen Navigation

Navigate the screen on the device.

Activate New AT&T Prepaid® Service

Learn how to activate an AT&T Prepaid service on your device, online, or over the phone.

Manage AT&T PREPAID Account

Change your AT&T PREPAID plan, check your balance, add money to your account and more.

Data Saver

You can save data by limiting the number of Connected Devices. Edit Short Description

Forgot AT&T Wi-Fi Manager Log On

This article describes what to do in the event you forget your AT&T Wi-Fi Manager Log On.

Parental Control

Learn to restrict and block websites to keep you and your family safe.

Schedule

Set the time period your mobile hotspot Wi-Fi network is available.

Wi-Fi Security

Set or change Wi-Fi network security.

Block or Unblock Devices

Block and unblock devices from connecting to the AT&T Turbo Hotspot 3's Wi-Fi network.

Change APN

Access and change the APN on the device.

Display

Change the display brightness and screen timeout.

Find IMEI & Phone Number

Locate the IMEI & Phone number.

Reset Device

This article describes how to reset the device to its factory settings.

Software Version

Determine your current device software version and check for updates.

Can't Access Certain Websites

What to do if you can't access certain websites when using your device.

Limited or No Connectivity

This article describes what to do if there is limited or no connectivity.

Mobile Hotspot Wi-Fi Not Found

This article describes what to do if the network is not found.

Reset Device

This article describes how to reset the device to its factory settings.

Having device issues?

Fix common service and device problems.