Device help
Get step-by-step help and info for your device.
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Browse the web, add bookmarks, and access browser settings to clear history and block or unblock pop-ups.
Download apps, games, music, movies, check for an update, reinstall an app and more using Play Store.
Remove an icon from your home screen and delete apps from your device.
How to view, switch between, and close running applications.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Backup & Restore with a Computer
Backup and restore your device with a computer.
Backup & Restore with Memory Card
Backup contacts, photos, and files to increase device memory or transfer to another device.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Fix backup, sync, restore or transfer issues
Start a flow to troubleshoot backup, sync, restore or transfer issues.
Tips and tricks to extend your battery performance.
Tips on charging your battery.
Block or unblock calls from your device.
Manage call forwarding from your device.
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Fix call forwarding or caller id issues
Start a flow to troubleshoot call forwarding or caller ID issues.
Start a flow to troubleshoot phone call issues.
Learn what features are available while on an active call.
Place, receive, and reject a call.
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
Turn Airplane mode on and off. Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Start a flow to troubleshoot Bluetooth issues.
Start a flow to troubleshoot hotspots issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot Wi-Fi issues.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal, turn international roaming or your mobile data connection on or off.
How to connect to a Wi-Fi network.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Set up your device for the first time or after having done a factory reset.
Control your device by making specific movements with your hand.
Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.
Install and remove the SIM and memory card (microSD).
Cut and paste, use speech-to-text, and access keyboard settings.
Learn & Customize the Home Screen
Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.
Turn your device on and off.
AT&T Messages Backup & Sync allows you to store and access your text and picture messages, calls, and voicemail messages in a single inbox from the AT&T cloud and syncs them to your supported smartphone.
Block or unblock messages from your device.
Manage email settings such as sync frequency, signature, deleting an email account, and more.
Start a flow to troubleshoot email issues.
Start a flow to troubleshoot messaging issues.
Change text (SMS), picture (MMS), emergency, and AMBER alert settings.
Add and download email attachments, respond to an email and more.
Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.
Add your email accounts so you can read and send email on your device.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Project photos, videos, and media on your device to another device (TV, tablet, computer, etc.).
Use voice commands to control your device and access voice control settings.
Access the calendar and manage events.
Watch, search, record, and more. You never have to be without the entertainment you can?t live without. With the DIRECTV app on your phone, your favorite movies and shows are all right there in your pocket, ready to entertain whenever the mood strikes you.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.
Start a flow to troubleshoot audio issues.
Start a flow to troubleshoot camera issues.
Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Transfer Media To & From a Computer
Transfer files to or from your device and a computer.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Android Factory reset protection allows you to prevent non authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated Google account or screen lock information can use the device.
Reset a forgotten pattern lock.
Lock or unlock your display, set a screen security lock type (pin, password, or pattern), get your PUK code, or request your device be unlocked from the AT&T network.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Accessiblity features allow you to improve the usability of your device for users affected by impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Set the date and time.
Change the brightness, display time out, and orientation.
Learn how to access and adjust notification settings, and turn notifications on or off.
Change volume settings, ringtones, and notification alerts.
Check the available device storage.
Find IMEI, Serial Number & Phone Number
View the device serial number, IMEI, and phone number.
Start a flow to troubleshoot software update issues.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the Huawei Ascend XT2 (H1711)
Learn how to update the software of the Huawei Ascend XT2 (H1711).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, set data limits, and see the apps using the most data.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Clear the app cache, force stop an app, check for updates, remove an app, and reinstall an app.
Start a flow to troubleshoot contacts or photos issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot messaging issues.
Start a flow to troubleshoot phone call issues.
Start a flow to troubleshoot power and battery issues.
Start a flow to troubleshoot screen issues.
Start a flow to troubleshoot SIM card issues.
Start a flow to troubleshoot voicemail issues.
Perform a soft, factory, and alternate master reset of the device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Check your voicemail messages.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Start a flow to troubleshoot voicemail issues.
Set up voicemail, check messages, and change or reset password.