Device help
Get step-by-step help and info for your device.
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Browse the web, use browser tabs and bookmarks, and access browser settings to clear history, manage pop-ups, adjust text size, and more.
Download/return/update/reinstall apps, games, music, movies, and more using Play Store.
Add, move, or uninstall Apps from your home screen and delete apps from your device.
How to view, switch between, and close running applications.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Find My Mobile allows you to manage your device in a secure way by tracking and controlling your device remotely. For more information, visit the Samsung Find My Mobile website.(www.findmymobile.samsung.com)
Install or remove the SIM card.
There are 4 ways to reset your device if you are experiencing issues; Power cycle, Restart, Factory data reset and Alternate reset.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Backup & Restore with Computer
Backup and restore your device with a computer.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Fix backup, sync, restore or transfer issues
Start a flow to troubleshoot backup, sync, restore or transfer issues.
Transfer your data and apps from your old device to your new one
View your battery usage by app, turn on power saving mode and get tips to extend your battery life.
Tips on charging your battery.
AT&T ActiveArmor Mobile Security
Use AT&T ActiveArmor to automatically block fraudulent calls, warn about phone spam, and temporarily block unwanted calls.
Block or unblock calls from your device.
Turn call forwarding on and off.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Fix call forwarding or caller id issues
Start a flow to troubleshoot call forwarding or caller ID issues.
Start a flow to troubleshoot phone call issues.
Learn what features are available while on an active call. Access in-call options such as the add call, speaker, keypad, Bluetooth, and mute icons. Adjust volume settings while on a call. Place a call on hold. Access the home screen while on a call, return to the call screen, and end a call.
Place, answer and decline a call, reject a call with a text message, use speed dial to make a call, and create a conference call.
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Start a flow to troubleshoot Bluetooth issues.
Start a flow to troubleshoot hotspots issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot Wi-Fi issues.
Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal, turn on or off international roaming, and your mobile data connection.
How to connect to a Wi-Fi network.
View your device's SIM card type, OS, network technology, operating frequencies, physical characteristics and storage.
Write memos on the screen, attach memos to contacts, write and draw on screenshots, use smart select, access S Pen settings and access Air view.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after having done a factory reset.
Control your device by making specific movements with your hand.
Add your Google account to access Play Store, sync Gmail, Chrome, YouTube, Google Maps, and more.
Install or remove the SIM card.
Navigate your keyboard, copy and paste text, use one-handed operation, and access keyboard settings.
Learn & Customize the Home Screen
Choose your wallpaper or theme, update your home screen panels, change your home screen grid, add or remove a folder, and add a widget.
Turn your device on and off.
Private Mode lets you hide specific files within some Samsung apps so that they're no longer in view when you're not in Private Mode. It works in the Gallery, Video, Music, Voice Recorder, My Files and Internet apps.
Block messages from your device.
Manage email settings such as account password, signature, server settings, sync frequency, add an account, and delete an account.
Start a flow to troubleshoot email issues.
Start a flow to troubleshoot messaging issues.
Manage messaging settings such as notification alerts, Advanced Messaging, message limits, display style, emergency/AMBER alert settings.
Send and receive email, add and download email attachments, respond to an email and more.
Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.
Add your email account to sync email, contacts, calendar, and notes to your device.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
The Multi Window feature provides split-screen functionality, which allows you to use two applications at the same time.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Use voice commands to control your device and access voice control settings.
Access the calendar to create, edit and delete events.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Manage camera and video settings including flash, picture size, timer, and voice control.
Start a flow to troubleshoot audio issues.
Start a flow to troubleshoot camera issues.
Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Transfer Media To & From a Computer
Transfer files to or from your device and a computer.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Find My Mobile allows you to manage your device in a secure way by tracking and controlling your device remotely. For more information, visit the Samsung Find My Mobile website.(www.findmymobile.samsung.com)
Reset a forgotten pattern lock.
Learn about the AT&T Secure Family app
Do your children have smart devices? Use Secure Family to locate their devices, manage their internet use, block apps or websites, and more.
Set and change security lock and screen lock time.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Set the date and time and use the alarm clock.
Change the display time out, brightness and orientation.
Switch between Easy mode (changes your Home screen to a more simple experience for first-time smartphone users) and Standard mode.
Change volume settings, ringtones, and notification alerts and use Do Not Disturb mode.
Check the available device storage and free up space.
View the device IMEI and phone number.
Start a flow to troubleshoot software update issues.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the Samsung Galaxy Note 5 (N920A)
Learn how to update the software of the Samsung Galaxy Note 5 (N920A).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, see which apps are using the most data, and set data limits.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Clear app cache, force stop an app, check for app update, remove and reinstall an app to improve your app and device performance.
Start a flow to troubleshoot contacts or photos issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot messaging issues.
Start a flow to troubleshoot phone call issues.
Start a flow to troubleshoot power and battery issues.
Start a flow to troubleshoot screen issues.
Start a flow to troubleshoot SIM card issues.
Start a flow to troubleshoot voicemail issues.
There are 4 ways to reset your device if you are experiencing issues; Power cycle, Restart, Factory data reset and Alternate reset.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Check your voicemail messages.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Start a flow to troubleshoot voicemail issues.
Manage voicemail settings and security
Learn how to manage your voicemail, including recording a personal greeting and changing your password.
Set up voicemail.