Device help
Get step-by-step help and info for your device.
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Access files downloaded from a web browser, email, and messages.
Access the web, access or edit bookmarks, access tabs, and access browser settings.
Download apps, games, movies, music, books, magazines, newspapers and more.
Discover how to use Google to back up contacts, photos, and files.
Learn how you can use Find My Device to manage your device in a secure way by tracking and controlling your device remotely.
Insert or Remove SIM & Memory Card
Get instructions about how to install a SIM or memory card for your device.
Learn how to perform a soft, factory, or alternate master reset of your device.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Learn how to check available device storage, free up memory, remove unused apps, or clear app data.
Backup & Restore with a Computer
Backup and restore your device with a computer.
Backup & Restore with Memory Card
Find out how back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.
Discover how to use Google to back up contacts, photos, and files.
Fix backup, sync, restore or transfer issues
Start a flow to troubleshoot backup, sync, restore or transfer issues.
Learn how to transfer your data and apps from your old device to your new one.
Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.
Tips and tricks to extend your battery performance.
Change the display brightness, time out and orientation.
AT&T ActiveArmor Mobile Security
Use AT&T ActiveArmor to automatically block fraudulent calls, warn about phone spam, and temporarily block unwanted calls.
Block or unblock calls from your device. Block anonymous calls.
Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.
Manage call forwarding from your device.
Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Fix call forwarding or caller id issues
Start a flow to troubleshoot call forwarding or caller ID issues.
Start a flow to troubleshoot phone call issues.
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.
Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Start a flow to troubleshoot Bluetooth issues.
Start a flow to troubleshoot hotspots issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot Wi-Fi issues.
Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
Learn how to use Samsung SmartThings to connect to and control a wide range of devices.
View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.
How to connect to a Wi-Fi network.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after a factory reset and use Setup & Transfer.
Find IMEI, Serial Number & Phone Number
Learn how locate your device's IMEI, serial number, and phone number.
How to use air gestures and motions, and access additional motions and gestures.
Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and More.
Insert or Remove SIM & Memory Card
Get instructions about how to install a SIM or memory card for your device.
How to manage your keyboard settings, use auto-complete, Swype, and one-handed operation.
Learn & Customize the Home Screen
Make changes to apps, widgets, folders, wallpapers, home screen panels, screen grid, and home touch buttons.
Block messages from your device.
Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.
Start a flow to troubleshoot email issues.
Start a flow to troubleshoot messaging issues.
Change text (SMS), picture (MMS), Advanced Messaging, wireless emergency (WEA), and AMBER alert settings.
Add and download email attachments, respond to an email and more.
Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.
Learn how to add your email accounts so you can read and send email on your device.
Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Learn about Always On Display and how to change what appears on your display.
Change the display brightness, time out and orientation.
Find IMEI, Serial Number & Phone Number
Learn how locate your device's IMEI, serial number, and phone number.
How to use air gestures and motions, and access additional motions and gestures.
Insert or Remove SIM & Memory Card
Get instructions about how to install a SIM or memory card for your device.
Learn & Customize the Home Screen
Make changes to apps, widgets, folders, wallpapers, home screen panels, screen grid, and home touch buttons.
Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.
Learn how to access and adjust notification settings, and turn notifications on or off.
Learn how to transfer your data and apps from your old device to your new one.
Learn how to secure your device.
Learn how to add your email accounts so you can read and send email on your device.
Set up voicemail.
Change volume settings, ringtones, notification alerts and do not disturb.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Bixby Vision gives you a deeper understanding of what you're looking at through your camera by identifying landmarks, translating languages, or showing you where to buy an item.
Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Discover how to use Google to back up contacts, photos, and files.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Learn how to create and use a personalized animated emoji in a message.
Learn about Always On Display and how to change what appears on your display.
Hello Bixby allows you to quickly set reminders, create voice dictation, search and access content on your phone and on the internet.
Bixby Vision gives you a deeper understanding of what you're looking at through your camera by identifying landmarks, translating languages, or showing you where to buy an item.
Access the calendar on your device and learn how to manage events.
Learn how Google Assistant allows you to control your device and access voice control settings using voice commands.
Learn how to access and store Photos & Videos.
Advanced Photo & Video Features
Learn how to access and use Camera modes, effects, customization, and crop a photo.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Manage camera and video settings including flash, timer, and more.
Start a flow to troubleshoot audio issues.
Start a flow to troubleshoot camera issues.
Learn how to take a picture, switch between front and rear camera, focus, and zoom.
Take a screenshot.
Record a video, capture images during video recording, and more.
Learn how to transfer photos and videos to or from your device and a computer.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Learn how you can use Find My Device to manage your device in a secure way by tracking and controlling your device remotely.
Learn about the AT&T Secure Family app
Do your children have smart devices? Use Secure Family to locate their devices, manage their internet use, block apps or websites, and more.
Secure your personal content and keep it hidden on your device.
Learn how to secure your device.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Set the date and time and use the alarm clock.
Change the display brightness, time out and orientation.
Learn how to switch between Easy Mode (changes your home screen to a simpler experience for first-time smartphone users) and Standard mode.
Learn how to access and adjust notification settings, and turn notifications on or off.
Change volume settings, ringtones, notification alerts and do not disturb.
Learn how to check available device storage, free up memory, remove unused apps, or clear app data.
Find IMEI, Serial Number & Phone Number
Learn how locate your device's IMEI, serial number, and phone number.
Start a flow to troubleshoot software update issues.
Learn how to perform a soft, factory, or alternate master reset of your device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the Samsung Galaxy S9 / S9+ (G960U/G965U)
Learn how to update the software of your Samsung Galaxy S9 / S9+ (G960U/G965U).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, set data limits, and see the apps using the most data.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Clear the app cache, force stop an app, check for updates, remove an app, and reinstall an app.
Start a flow to troubleshoot contacts or photos issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot messaging issues.
Start a flow to troubleshoot phone call issues.
Start a flow to troubleshoot power and battery issues.
Start a flow to troubleshoot screen issues.
Start a flow to troubleshoot SIM card issues.
Start a flow to troubleshoot voicemail issues.
Learn how to perform a soft, factory, or alternate master reset of your device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Access and check your voicemail messages.
Change or Reset Voicemail Password
Reset a forgotten password or change an existing voicemail password.
Start a flow to troubleshoot voicemail issues.
Set up voicemail.