Backup & Restore with a Computer
Which device do you want help with?
Change device

Backup & Restore with a Computer

Backup and restore your device with a computer.
INSTRUCTIONS & INFO
  1. TRANSFER MEDIA TO/FROM A PC: With the device powered on, insert the USB-C end of the USB-C cable into the port on the bottom of the device. Insert the USB end of the USB-C cable into an open port on the computer.

    Step 1

  2. To place the device into the correct USB mode, swipe down from the Notification bar, then select the Android System drop down menu > Tap for other USB options > Transferring files or Transferring images.

    Step 2

  3. Click the File Explorer icon, then click This PC.

    Step 3

  4. Click the device name, then navigate to the desired folder.

    Step 4

  5. Drag and drop files to/from the device drive to transfer.

    Step 5

  6. TRANSFER MEDIA TO/FROM A MAC: You need the Android File Transfer App to facilitate communication between your device and a Mac computer. Download and install the Android File Transfer app.

    Step 6

  7. With the device powered on, insert the USB-C end of the USB-C cable into the port on the device. Insert the USB end of the USB-C cable into an open port on the computer.

    Step 7

  8. 8. To place the device into the correct USB mode, swipe down from the Notification bar then select the Android System drop down menu > Tap for other USB options > Transferring files or Transferring images.

    Step 8

  9. Once the phone is connected to the computer, the Android File Transfer App will open automatically. Drag and drop the desired files to/from the device to transfer.

    Step 9

Did you get the help you needed?