Device help
Get step-by-step help and info for your device.
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Browse the web, add bookmarks, and access browser settings to clear history and block or unblock pop-ups.
Download apps, games, movies, music, books, magazine, newspapers and more.
Use My Files to open and manage downloaded and device created files
Remove an icon from your home screen and delete apps from your device.
How to view, switch between, and close running applications.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Backup & Restore with a Computer
Backup and restore your device with a computer.
Backup & Restore with Memory Card
Backup contacts, photos, and files to increase device memory or transfer to another device.
Backup Google account data in the event you have to replace or reset your device so you can restore later.
Fix backup, sync, restore or transfer issues
Start a flow to troubleshoot backup, sync, restore or transfer issues.
Tips and tricks to extend your battery performance.
Tips on charging your battery.
AT&T ActiveArmor Mobile Security
Use AT&T ActiveArmor to automatically block fraudulent calls, warn about phone spam, and temporarily block unwanted calls.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Fix call forwarding or caller id issues
Start a flow to troubleshoot call forwarding or caller ID issues.
Start a flow to troubleshoot phone call issues.
Learn what features are available while on an active call.
Place, receive, and reject a call.
Make & Receive an AT&T Video Call
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.
Turn Airplane mode on and off. Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
Start a flow to troubleshoot Bluetooth issues.
Start a flow to troubleshoot hotspots issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot Wi-Fi issues.
Set up your device as a mobile hotspot and share your data connection with Wi-Fi-capable devices.
View cellular network signal, turn on or off international roaming, and your mobile data connection.
How to connect to a Wi-Fi network.
Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Create and manage separate user accounts for your device.
Set up your device for the first time or after having done a factory reset.
View data usage, set data usage alerts, pay bills, add features, and more.
Learn How to Clean Your Device
Get tips on the best way to keep your device clean.
Set up your device for the first time or after having done a factory reset.
Control your device by making specific movements with your hand.
Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.
Install and remove the SIM and memory card (MicroSD).
Cut and paste, use speech-to-text, and access keyboard settings.
Learn & Customize the Home Screen
Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.
Turn your device on and off.
Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.
Start a flow to troubleshoot email issues.
Start a flow to troubleshoot messaging issues.
Change text (SMS), picture (MMS), emergency, and AMBER alert settings.
Send and receive email, add and download email attachments, respond to an email and more.
Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.
Add your email accounts so you can read and send email on your device.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Complete multiple tasks on one screen; take notes while watching a video, or search the web and check your email messages simultaneously.
View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.
Use one smartphone number across multiple devices to send and receive texts, make and receive calls, and more.
Share screens, data, and files between Samsung tablets, phones, and your personal computer.
Use voice commands to control your device and access voice control settings.
Access the calendar and manage events.
Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.
Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.
Start a flow to troubleshoot audio issues.
Start a flow to troubleshoot camera issues.
Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Transfer Media To & From a Computer
Transfer files to or from your device and a computer.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Find My Mobile allows you to manage your device in a secure way by tracking and controlling your device remotely.
Private Mode lets you hide specific files within some Samsung apps so that they're no longer in view when Private Mode is disabled. It works in the Gallery, Calendar, Contacts, Email, Camera, Internet, Samsung Notes, and My Files apps.
Reset a forgotten pattern lock.
Learn about the AT&T Secure Family app
Do your children have smart devices? Use Secure Family to locate their devices, manage their internet use, block apps or websites, and more.
Lock or unlock your display, set a screen security lock type (pin, password, pattern or fingerprint), get your PUK code, or request your device be unlocked from the AT&T network.
Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.
Accessibility features allow you to improve the usability of your device for users affected by impaired vision or hearing, cognitive difficulty, or reduced dexterity.
Set the date and time and use the alarm clock.
Change the display time out, brightness and orientation.
Change volume settings, ringtones, and notification alerts.
Check the available device storage.
View the device IMEI, phone, SIM (ICCID) and serial number.
Start a flow to troubleshoot software update issues.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Software update for the Samsung Galaxy Tab S2 9.7 (T817A and T818A)
Learn how to update the software of the Samsung Galaxy Tab S2 9.7 (T817A/T818A).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, see which apps are using the most data, and set data limits.
Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.
Use application manager to improve your app and device performance.
Start a flow to troubleshoot contacts or photos issues.
Start a flow to troubleshoot internet issues.
Start a flow to troubleshoot messaging issues.
Start a flow to troubleshoot phone call issues.
Start a flow to troubleshoot power and battery issues.
Start a flow to troubleshoot screen issues.
Start a flow to troubleshoot SIM card issues.
Start a flow to troubleshoot voicemail issues.
Perform a soft, factory, and alternate master reset of the device.
Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.
Start a flow to troubleshoot voicemail issues.
