Software update for the Alcatel VOLTA (5002R)
Which device do you want help with?
Software update for the Alcatel VOLTA (5002R)
Latest update
Getting started
Update & verify software
Previous updates
Latest update
The updates
- What's changing: Security patch level
- What's new: Chipset patch
The details
- Release date: July 13, 2021
- Android version: 10
- Security patch level (SPL): July 5, 2021
- Baseband version: MOLY.LR12A.R3.TC5.PR2.SP.V1.P8
- Build number: GZD7UA70
- File size: 82MB
Getting started
- Make sure you’re in the U.S. and on our wireless network.
- You can download the update via Firmware Over the Air (FOTA).
- You must connect your device to Wi-Fi® to download the update.
- Although there should be no impacts to settings or data, we recommend backing up your media files to an SD card, a computer, or using a favorite application, prior to upgrading the software.
Update & verify software
Update software
- Make sure your device is fully charged and connected to Wi-Fi.
- Swipe down from the Notification bar and select Settings.
- Scroll to and select System, then Advanced.
- Select AT&T software Update, then Check for Updates.
- Follow the on-screen instructions to download and install the update. The device automatically restarts once the new software successfully installs.
Verify software update
- Swipe down from the Notification bar and select Settings.
- Scroll to and select About phone, then b.
- If the Build number and Baseband versions don’t match the current update; perform additional updates until they do.
Troubleshoot software update
- Visit Troubleshoot & Resolve to fix software update issues.
- After installing the software update, visit Troubleshoot & Resolve to fix any additional issues with your device or services.
Previous updates
| Date | Details |
| June 22, 2021 |
|
| May 20, 2021 |
|
| April 13, 2021 |
|
| Feb. 9, 2021 |
|
| Jan. 20, 2021 |
|
| Dec. 28, 2020 |
|