Device help

Get step-by-step help and info for your device.

Access Downloaded Files

Use My Files to open and manage downloaded and device created files.

Browse the Web

Browse the web, add bookmarks, and access browser settings to clear history and block or unblock pop-ups.

Download Apps & Games

Download apps, games, movies, music, books, magazines, newspapers and more.

My Files

  Use My Files to open and manage downloaded and device created files.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Find My Device

Learn how you can use Find My Device to manage your device in a secure way by tracking and controlling your device remotely.

Insert or Remove SIM & Memory Card

Get instructions about how to install or remove a SIM or memory card for your device.

Reset Device

Learn how to perform a power cycle, factory, or alternate master reset of your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Backup & Restore with a Computer

Back up photos, files, and contacts to increase device memory or transfer to another device.

Backup & Restore with Memory Card

Find out how back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Display

Change the display brightness, time out and orientation.

Optimize Battery Life

Tips and tricks to extend your battery performance.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Block or Unblock Calls

Block or unblock calls from your device. Block anonymous calls.

Call Features

Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.

Call Forwarding

Manage call forwarding from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.

Samsung Smart Switch Mobile

Learn how to transfer your data and apps from your old device to your new one.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

User Accounts

Find out how to create and manage separate user accounts for your device.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Setup

Set up your device for the first time or after a factory reset.

Edge Screen

How to access, edit, and manage the Edge Screen.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, serial number, and phone number.

Gestures & Motion

How to use air gestures and motions, and access additional motions and gestures.

Google Sign-In

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Insert or Remove SIM & Memory Card

Get instructions about how to install or remove a SIM or memory card for your device.

Keyboard & Typing

Access keyboard settings, use swype, auto-complete suggestions, emojis, and speech-to-text.

Learn & Customize the Home Screen

Make changes to apps, widgets, folders, wallpapers, home screen panels, screen grid, and home touch buttons.

Block or Unblock Messages

Block and unblock messages from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Email Settings

Manage email settings such as sync frequency, server settings, signature, removing an email account, and more.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Messaging Settings

Manage messaging settings such as notification alerts and Advanced Messaging (RCS).

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Gestures & Motion

How to use air gestures and motions, and access additional motions and gestures.

Screen Sharing

Discover how to project photos, videos, and media on your device to a TV, tablet, computer, or other device.

Split Screen

Learn how to use two applications at the same time using the split-screen functionality.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, serial number, and phone number.

Insert or Remove SIM & Memory Card

Get instructions about how to install or remove a SIM or memory card for your device.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

AT&T NumberSync

Learn how to use one smartphone number across multiple devices to send and receive texts, make and receive calls, and more.

Mobile Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Samsung Smart Switch Mobile

Learn how to transfer your data and apps from your old device to your new one.

Display

Change the display brightness, time out and orientation.

Learn & Customize the Home Screen

Make changes to apps, widgets, folders, wallpapers, home screen panels, screen grid, and home touch buttons.

Notifications & Alerts

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Secure My Device

Learn how to lock or unlock your display, set a screen security lock type (face, fingerprint, pin, password, pattern, or swipe), get your PUK code, or request your device be unlocked from the AT&T network.

Sounds

Change volume settings, ringtones, notification alerts and do not disturb.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T NumberSync

Learn how to use one smartphone number across multiple devices to send and receive texts, make and receive calls, and more.

Samsung Flow

Learn how to access and use Samsung Flow.

Samsung Kids

Learn how to access Samsung Kids, set up parental controls, and check usage reports.

Samsung Note

Learn how to access and use Samsung Note.

Screen Sharing

Discover how to project photos, videos, and media on your device to a TV, tablet, computer, or other device.

Split Screen

Learn how to use two applications at the same time using the split-screen functionality.

Browse the Web

Browse the web, add bookmarks, and access browser settings to clear history and block or unblock pop-ups.

Calendar

Access the calendar on your device and learn how to manage events.

DeX

Learn how to access and use Dex.

Google Assistant

Learn how Google Assistant allows you to control your device and access voice control settings using voice commands.

Access, Store Photos & Videos

Learn how to access and store your photos and videos.

Advanced Photo & Video Features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Camera & Video Settings

Manage camera and video settings including flash, timer, and more.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Samsung Smart Switch Mobile

Learn how to transfer your data and apps from your old device to your new one.

Take a Picture

Learn how to take a picture, use the front and rear camera, switch between camera and video modes, and more.

Take a Screenshot

Learn how to take a screenshot and immediately share or edit your screenshot.

Take a Video

Learn how to take a video, use the front and rear camera, switch between camera and video modes, and more.

Transfer Photos & Videos

Learn how to transfer photos and videos to or from your device and a computer.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find My Device

Learn how you can use Find My Device to manage your device in a secure way by tracking and controlling your device remotely.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure Folder

Learn how to secure your personal content and keep it hidden on your device.

Secure My Device

Learn how to lock or unlock your display, set a screen security lock type (face, fingerprint, pin, password, pattern, or swipe), get your PUK code, or request your device be unlocked from the AT&T network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date, Time & Alarm

Learn how to set the date and time on your device as well as use the alarm clock.

Display

Change the display brightness, time out and orientation.

Notifications & Alerts

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Sounds

Change volume settings, ringtones, notification alerts and do not disturb.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, serial number, and phone number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Reset Device

Learn how to perform a power cycle, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Samsung Galaxy Tab A9+ 5G (SM-X218U)

Learn how to update the software of the Samsung Galaxy Tab A9+ 5G (SM-X218U).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset Device

Learn how to perform a power cycle, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Having device issues?

Fix common service and device problems.