Sign in for personalized support or select a service

Welcome to AT&T Support

Get wireless help

Wireless support

<h3>Still searching for the perfect gift? Choose in-store pickup at checkout and get your order as soon as today. <a href="https://www.att.com/deals/holiday-gift-guide/" style="color: white" target="\&quot;_blank\&quot;">Shop gift guide</a></h3>
Subject to availability.

Check your bill, update your payment method, or make a one-time payment. 

We’ll start by asking you a few questions.

Let us know which wireless number you want help with. This number must be associated with your account for us to provide personalized help.

<phoneNo>800.331.0500</phoneNo>\\n M - F, 8 a.m. - 7 p.m. CT\\n Sa - Su, 8 a.m. - 8 p.m. CT\\n Tip: When you call, make sure you reference AT&T Internet Air for Business.

Orders & apps

Activation & setup 

Account & usage 

Troubleshoot service 

If you have Wireless Account Lock turned on, you have to turn it off in the myAT&amp;T app to complete some of these actions.

Orders & upgrades

Activation & setup

Account & usage

International info

Security & device help

Troubleshoot service

AT&T Internet availability

Not what you're looking for? Try using a different search term.

Here's all the info we found about dynSearchText1.

We didn't find any info about dynSearchText2.

What are you looking for?

Find help for your AT&T Wireless℠ plan, international plan, or parental controls. Learn how to help your wireless signal with AT&T Cell Booster. Explore wireless add-ons, apps, and more. Get details on mobile hotspots and Wi-Fi hot spots. Get AT&T wireless customer service.

Get AT&T Wireless support

Having issues? Sign in to have us check your service or choose a topic for step-by-step help.

Internet

Internet Air

Find help for your AT&T small business wireless service. Learn about business plans for you and your employees. Explore wireless tools, apps, and add-ons for your small business. Get AT&T small business wireless customer service.

AT&T Small Business Wireless support

Explore videos to help with your account, service, or device.

Check your bill, set up AutoPay, or make a payment.

Fix many service or eSIM issues by refreshing your connection.

Learn how to view, change, or manage your wireless service.

Learn more about what’s going on right now.

Upgrade to the newest device up to three times per year with AT&T Next Up Anytime.

Welcome back

Diagnostics

All clear!

We cannot complete your request at this time, please try again later.

In order to complete the request, we will need your Mobile Phone Number.

We hit a snag and can’t sign you up for text alerts right now. Give us some time and try again later.

Find help for your AT&T Internet Air service or plan. Learn how to connect devices to your AT&T All-Fi Hub. Get AT&T Internet Air customer support.

Get AT&T Internet Air support

Outage

If you experience a network interruption, we’ll fix it as soon as we can and credit you a full day of service.1. Guaranteed.

Credits offered for Wireless downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers. Restrictions and exclusions apply. See <a id=\'idGuaranteeCardClicks\' class=\'no-underline\' href=\'https://www.att.com/guarantee\'>att.com/guarantee</a> for full details.

Still need help?

Select from these options to view in a different language.

Let’s check your account for equipment issues.

Internet outage history

Diagnostics check

Let’s see if there are any AT&T service  outages near you.

to see if there are any service outages for your address or account.

Check your account for outages

Uh-oh

Wireless/Digital Phone/Landline

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\n</ul>\n

<ul>\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\n<li>They’ll keep socially distant throughout delivery and setup.</li>\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\n<li>Our team will clean all work surfaces.</li>\n</ul>\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

You have reached the limit for rescheduling your appointment. Please try again tomorrow.

Reschedule limit hit

We can't scan for issues right now.

Local outages

We found an outage.

We can’t check for issues right now.

Text alerts

Get the Smart Home Manager app

Let’s see if there are any wireless outages in your device location.

We can’t display info about your service outage right now. Try again in a little while. If it still doesn’t work, sign out and sign back in.

We can only search for TV, internet, and digital home phone service outages right now. Want to troubleshoot a problem with your wireless service?

You're in the right place. There's a status update for your service outage. 

Let’s see if there are any AT&T service outages near you.

Try our internet or wireless help options.

Didn’t find an outage? 

Wireless

Enter your street, city, state and ZIP Code

Enter your full address to check for outages in your area.

Tell us your ZIP Code and we’ll check for outages  near you.

If you’re on a VPN, you’ll need to enter your full address.

This outage may be eligible for AT&T Guarantee.

We didn’t find any outages in your area.  Still having issues?

All clear! No outages to report.

There's a TV, internet, or digital home phone problem in your area.

Heads up! We found an outage in your area.

Hmm...something isn't working on our end.

Find outages

We couldn't fetch your location, please enter manually.

Get info on your appointment, equipment, or order.

Common Internet - Set up & order status - Order status

Check internet plans in your area and learn what discounts may be available.

Common Internet - Set up & order status - Plans

Learn how to get started with your internet service.

Common Internet - Set up & order status - Set up

Get new equipment? Learn how to set up your replacement.

Common Internet - Set up & order status - Replace your equipment

Get the details on your order and upcoming installation.

Common Internet - Set up & order status

Learn how to test your internet speed and what impacts your home internet.

Common Internet - Browsing, usage & speeds - Internet speeds

Find ways to improve browsing, streaming, and more.

Common Internet - Browsing, usage & speeds - Web browsing

Get info on internet data caps and how to manage your usage.

Common Internet - Browsing, usage & speeds - Data usage

Explore factors that impact internet speed and learn how to improve browsing. Get details on internet data usage.

Common Internet - Browsing, usage & speeds

Find info about your Wi-Fi gateway or All-Fi Hub.

Common Internet - Equipment - Wi-Fi gateways & All-Fi Hubs

Get info on your Wi-Fi extender or All-Fi Booster.

Common Internet - Equipment - Wi-Fi extenders & All-Fi Boosters

Common Internet - Equipment - DSL Modems

Find out how to configure advanced settings on your gateway or hub. Learn about IP addresses and how to find them.

Common Internet - Equipment - Advanced info

Learn how to find and change settings for your internet equipment.

Common Internet - Equipment

Get details on how to access and manage your Wi-Fi network.

Common Internet - Network & connections - Wi-Fi network

Explore Smart Home Manager and how it can help manage your home network, troubleshoot issues, and more.

Common Internet - Network & connections - Smart Home Manager

Learn how to connect your wired and Wi-Fi devices to your home network.

Common Internet - Network & connections - Device connections

Find your Wi-Fi information to connect devices to your home network. Use Smart Home Manager to manage your network.

Common Internet - Network & connections

Learn about network security provided by AT&amp;T and other ways to protect your data.

Common Internet - Security - AT&T ActiveArmor internet security

Explore security features offered with AT&amp;T AntiVirus Plus powered by McAfee.

Common Internet - Security - AT&T AntiVirus Plus

Explore options for keeping your home network and connected devices safe and secure.

Common Internet - Security

Get tips and tricks to help fix issues with your gateway, hub, extender, or booster.

Common Internet - Troubleshooting - Equipment

Learn how to check your internet service for issues or look for outages in your area.

Common Internet - Troubleshooting - Service

Get help troubleshooting your internet equipment or service.

Common Internet - Troubleshooting

Get help with your internet service and equipment. Find out how to fix common issues or contact us.

AT&T Internet Air

Wireless - Activation, setup, transfer & unlock - Activate

Learn how to set up your phone, tablet, or device.

Wireless - Activation, setup, transfer & unlock - Setup - Device setup

Find out why you received an alert and if you can opt out of it.

Wireless - Activation, setup, transfer & unlock - Setup - Wireless Emergency Alerts

See how to set up your AT&amp;T Wireless Internet and Home Phone.

Wireless - Activation, setup, transfer & unlock - Setup - Wireless Internet & Home Phone setup

Get help setting up your wireless phone or device.

Wireless - Activation, setup, transfer & unlock -  Setup

Find ways to transfer your info between devices.

Wireless - Activation, setup, transfer & unlock - Transfer

Get help unlocking your phone, device, or SIM.

Wireless - Activation, setup, transfer & unlock -  Unlock

Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info.

Wireless - Activation, setup, transfer & unlock

See what Android apps can connect you to Wi-Fi, can set up your device, and make payments using your device.

Wireless - Apps, features & voicemail -  Apps, mobile purchases & subscriptions - Android apps

Browse apps that work on iOS or Android devices. Plus, get info to help manage those apps.

Wireless -  Apps, features & voicemail - Apps, mobile purchases & subscriptions - Apps for iOS or Android

Explore mobile apps that can help you manage your account, stream your favorites, and more.

Wireless - Apps, features & voicemail - Apps & mobile purchases

Find out how to help protect your smartphone from unwanted calls and unsafe apps or files.

Wireless  - Apps, features & voicemail - Mobile security

Sync your wireless number with compatible mobile devices using NumberSync.

Wireless - Apps, features & voicemail - NumberSync

Find out how to set up and manage parental controls.

Wireless  - Apps, features & voicemail - Parental controls

Learn how to use call forwarding and caller ID, get directory assistance, and make AT&amp;T Video calls.

Wireless - Apps, features & voicemail - Talk & text features - Calling features

Explore texting options like AT&amp;T Messages, Advanced Messaging, and Backup &amp; Sync.

Wireless - Apps, features & voicemail - Talk & text features - Text messaging

Use Wi-Fi calling to talk and text over an active Wi-Fi connection.

Wireless - Apps, features & voicemail - Talk & text features - Wi-Fi calling

Find out about available calling and texting options.

Wireless - Apps, features & voicemail - Talk & text features

We&#39;ll show you how to set up your voicemail account.

Wireless - Apps, features & voicemail - Voicemail - Get started with voicemail

We&#39;ll help you troubleshoot your voicemail account.

Wireless - Apps, features & voicemail - Voicemail - Troubleshoot voicemail

Learn how to use the different features of your voicemail account.

Wireless - Apps, features & voicemail - Voicemail - Use voicemail

Explore how to set up and use your device&#39;s voicemail.

Wireless - Apps, features & voicemail - Voicemail

Get the most out of your device. Explore voicemail, messaging, and apps to help you and yours stay safe and connected.

Wireless - Apps, features & voicemail

Learn about options to use your device when traveling abroad or on a cruise. Explore day pass or other international add-ons.

Wireless -  International - International options

Learn how to manage usage while traveling and understand the charges you’ll see on your bill.

Wireless - International - International usage and charges

Learn about using mobile data or Wi-Fi networks when you travel abroad.

Wireless - International - Use your device outside of the U.S.

Discover ways to stay connected when you travel.

Wireless - International

Get help with your wireless phone, plans, orders, and voicemail. Learn how to fix common issues or contact us.

Still searching for the perfect gift? Choose in-store pickup at checkout and get your order as soon as today. Shop gift guide

Top solutions

Fix my Wireless

Contact us

Chat with a rep

Give us a call