Device help

Get step-by-step help and info for your device.

Circle to Search

Circle to Search allows you to search anything on your phone without switching apps.

Access Downloaded Files

Access files downloaded from a web browser, email, and messages.

Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Download Apps & Games

Download apps, games, movies, music, books, magazines, newspapers and more.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Find My Device

Learn how you can help protect your phone from unauthorized use if it has been lost, stolen, or reset to factory settings without your permission.

Insert or Remove SIM Card

Get instructions about how to install or remove a SIM or memory card in your device.

Reset Device

Power cycle, restart, and perform a soft, factory, or alternate master reset of your device.

eSIM

Set up and manage your eSIM (dual SIM) to use one number for personal and one number for work or for travel.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Available Storage

Check available device storage, free up memory, remove unused apps, and clear app data.

Back up & Restore with a Computer

Learn how to back up and restore your device using a computer.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Airplane Mode

Learn how to turn Airplane Mode on and off.

Display

Change the display brightness, time out and orientation.

Optimize Battery Life

Tips and tricks to extend your battery performance.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Block or Unblock Calls

Block or unblock calls from your device. Block unknown calls.

Call Features

Get familiar with call options like mute, hold, speakerphone, speed dial, and creating a conference call.

Call Forwarding

Manage call forwarding from your device.

Call Screen

Call Screen enables Google Assistant to vet unknown callers and provides a live transcription of the call.

Contacts

Add, view, delete, attach a picture or ringtone to, and backup your contacts.

Pixel Call Assist

Use Pixel Call Assist to screen incoming and unwanted calls, wait on hold less, get to the right department quicker, and more.

Video Calling with Google Duo

Use Google Meet to make and receive video calls.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

Airplane Mode

Learn how to turn Airplane Mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other devices, and unpair a connected device.

Mobile Hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Setup

Set up your device for the first time or after a factory reset.

eSIM

Set up and manage your eSIM (dual SIM) to use one number for personal and one number for work or for travel.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, serial number, and phone number.

Gestures & Motion

How to navigate your device and use air gestures and motions.

Google Sign-In

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Insert or Remove SIM Card

Get instructions about how to install or remove a SIM or memory card in your device.

Keyboard and Typing

Access keyboard settings, use swype, auto-complete suggestions, emojis, speech-to-text, and more.

Learn & Customize the Home Screen

Make changes to apps, widgets, folders, wallpapers, home screen panels, screen grid, and home touch buttons.

Block or Unblock Messages

Block messages from your device.

Contacts

Add, view, delete, attach a picture or ringtone to, and backup your contacts.

Email Settings

Manage email settings such as sync frequency, server settings, signature, removing an email account, and more.

Messaging Settings

Manage settings such as notification alerts, message limits, restore default settings, and emergency/AMBER alert settings.

Send & Recieve Email

Add and download email attachments, respond to an email and more.

Send & Recieve Messages

Create and respond to text (SMS) and  picture (MMS) messages, manage attachments and more.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Circle to Search

Circle to Search allows you to search anything on your phone without switching apps.

Gestures & Motion

How to navigate your device and use air gestures and motions.

Screen Sharing

Discover how to project photos, videos, and media on your device to a TV, tablet, computer, or other device.

Split Screen

Learn how to use Split Screen, which allows you to have multiple apps open at the same time.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, serial number, and phone number.

Insert or Remove SIM Card

Get instructions about how to install or remove a SIM or memory card in your device.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Mobile Hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Set Up Voicemail

Set up voicemail.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Back up & Restore with Google

Discover how to use Google to back up contacts, photos, and files.

Display

Change the display brightness, time out and orientation.

Learn & Customize the Home Screen

Make changes to apps, widgets, folders, wallpapers, home screen panels, screen grid, and home touch buttons.

Notifications & Alerts

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Secure My Device

Lock or unlock your device, set a security lock type (pin, password, pattern, face unlock or fingerprint), get your PUK code, or request your device be unlocked.

Sounds

Change volume settings, ringtones, and notification alerts.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Personal Safety

Learn how to add emergency contacts, turn on safety check and notify your emergency contacts of your location.

Screen Sharing

Discover how to project photos, videos, and media on your device to a TV, tablet, computer, or other device.

Split Screen

Learn how to use Split Screen, which allows you to have multiple apps open at the same time.

Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Car Crash Detection

Set up your device to call for emergency service if you've been in a car accident.

Circle to Search

Circle to Search allows you to search anything on your phone without switching apps.

Digital Wellbeing

Keep track of how long you view screens and set limits using Digital Wellbeing features. 

Google Assistant

Use Google Assistant to control your device using voice commands.

Google Wallet

Use Google Wallet to make in-app and tap-to-pay purchases from your device.

Live Translate

Use Live Translate on text messages, camera, Google Assistant, and Live Caption.

Access, Store Photos & Videos

Learn how to access and store your photos and videos.

Advanced Photo & Video Features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Camera & Video Settings

Manage camera and video settings including storage location, flash, picture size, timer, and more.

Take a Picture

Learn how to take a picture, use the front and rear camera, switch between camera and modes, and more.

Take a Screenshot

Learn how to take and access screenshots.

Take a Video

Learn how to take a picture or video, use the front and rear camera, switch between camera and video modes, and more.

Transfer Photos & Videos

Transfer files to or from your device and a computer.

Find My Device

Learn how you can help protect your phone from unauthorized use if it has been lost, stolen, or reset to factory settings without your permission.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure My Device

Lock or unlock your device, set a security lock type (pin, password, pattern, face unlock or fingerprint), get your PUK code, or request your device be unlocked.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date, Time & Alarm

Display

Change the display brightness, time out and orientation.

Notifications & Alerts

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Sounds

Change volume settings, ringtones, and notification alerts.

Available Storage

Check available device storage, free up memory, remove unused apps, and clear app data.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, serial number, and phone number.

Reset Device

Power cycle, restart, and perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Google Pixel 8 (GKWS6)

Learn how to update the software of the Google Pixel 8 (GKWS6).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

Reset Device

Power cycle, restart, and perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Set Up Voicemail

Set up voicemail.

Having device issues?

Fix common service and device problems.