App Troubleshooting

In this tutorial, you will learn how to:

 

• Clear app cache

• Force stop an app

• Check for app updates

• Remove an app

• Reinstall an app

 

Clear app cache

1. Swipe down from the Notification bar with two fingers, then select the  Settings icon.

 

2. Select Apps > All apps > desired app > Storage & cache > Clear cache.

 

Note: If recently opened apps appear at the top of the Apps screen, select See all apps to get to the App info screen.

 

 

 

 

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Force stop an app

From the Apps info screen, select the desired app then select Force stop.

 

Note: You will be prompted to select OK to confirm. 

 

 

 

 

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Check for app updates

From the home screen, select the  Play Store app > Account icon > Manage apps & device > Updates available > select Update next to the desired app or select Update all to download all available app updates

 

 

 

 

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Remove an app

From the desired App page in the Play Store, select Uninstall then select Uninstall again to confirm. 

 

 
 

 

 

 

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Reinstall an app

From the desired App page in the Play Store, select Install to reinstall.