Device help

Get step-by-step help and info for your device.

Download Apps & Games

Learn how to download and manage items from the App Store and remove apps.

Remove an App

Delete apps from your device.

Turn-By-Turn Navigation

This tutorial walks through the turn-by-turn navigation app preloaded on the device.

View or Close Running Apps

Learn how to view, switch between, and close running applications.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Available Storage

Learn how to check the amount of storage available on your device.

Backup & Restore the Device

Learn how to back up and restore the device.

Airplane Mode

Learn how to turn Airplane Mode on and off using Settings or the Control Center.

Optimize Battery Life

Get tips and tricks to extend your battery performance.

Charge the Battery

Get tips about charging your battery.

Display

Learn how to adjust screen brightness and change text display settings.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

In-Call Options

Learn what features are available while on an active call.

Make & Receive a Call

Learn how to place, receive, and reject a call.

Airplane Mode

Learn how to turn Airplane Mode on and off using Settings or the Control Center.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Connection Status

Learn how to identify connection statuses on your device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Signal & Cellular Data

View the cellular network signal and turn your mobile data connection on or off.

Wi-Fi

Connect to or remove a saved Wi-Fi network.

Action Button

The Action button gives quick control over a variety of functions. It’s customizable and can control a workout, mark a Compass Waypoint, or begin a dive.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Find Apple Watch support

Get started with an Apple Watch and learn how to perform common tasks.

Change Wrist Band

How to remove or attach the wrist bands of the device.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Find IMEI & Serial Number

Learn how to locate the IMEI and serial number for your device.

Gestures & Motion

Control your device by making specific movements with your hand.

Getting Started

How to get started with your new device.

Power Device On or Off

Turn your device on and off.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

Manage Email

View, send, and respond to emails.

Messaging Settings

Change notification alerts, custom replies and other text message settings.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Fitness Tracker

Learn how to use the Fitness Tracker, share Activity, and enable automatic workout detection.

Gestures & Motion

Control your device by making specific movements with your hand.

Heart Rate App

Measure your heart rate from your watch.

Find IMEI & Serial Number

Learn how to locate the IMEI and serial number for your device.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

AT&T NumberSync

Learn how to use one smartphone number across multiple devices to send and receive texts, make and receive calls, and more.

Set Up Voicemail

Learn how to set up your voicemail inbox.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup & Restore the Device

Learn how to back up and restore the device.

Display

Learn how to adjust screen brightness and change text display settings.

Notifications & Alerts

Learn how to access and adjust notification settings, and turn notifications on or off.

Secure My Device

Learn how to secure your device through locking as well as how to request your device be unlocked from the AT&T Network.

Sounds

Change volume settings, ringtones, and notification alerts.

Action Button

The Action button gives quick control over a variety of functions. It’s customizable and can control a workout, mark a Compass Waypoint, or begin a dive.

Always-On

See essential info at a glance with Always-On display.

AT&T NumberSync

Learn how to use one smartphone number across multiple devices to send and receive texts, make and receive calls, and more.

Reminders

Keep track of all the things you need to know like due dates and locations.

Apple Pay & Wallet

Apple Wallet is where you securely keep your credit and debit cards, state ID, event tickets, keys, and more. And it all works with iPhone or Apple Watch.

Siri

Learn how to use the virtual assistant Siri to help you get things done on your watch.

Sleep App

Learn how to schedule wake up alarms, track your sleep and set bedtime reminders.

Training Load

Training load helps you see how the intensity of your workouts may impact your body over time. 

Translate

With support for 20 languages, see a translation simply by typing or dictating a phrase. 

Walkie Talkie

Learn how to set up and use the Walkie Talkie app.

Calendar

Learn how to access the calendar on your device and learn how to manage events.

Compass

Learn which direction your Apple Watch is facing, as well as your current location and elevation.

Crash & Fall Detection

Learn how to access and use Fall detection.

Fitness Tracker

Learn how to use the Fitness Tracker, share Activity, and enable automatic workout detection.

Heart Rate App

Measure your heart rate from your watch.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Play Music

Play, pause and turn off music player.

Take a Screenshot

Learn how to take and access screenshots.

Transfer Media to Paired Device

This tutorial shows how to transfer media to your paired device.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find My Device

Set up and use Find My iPhone to find your device and take additional actions that can help you recover it and keep your data safe.

Forgot Apple ID

Reset or recover an Apple ID.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure My Device

Learn how to secure your device through locking as well as how to request your device be unlocked from the AT&T Network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Turn on accessibility features for vision, physical and motor, and hearing as well as quick access to accessibility options.

Change Watch Face

Learn how to change the watch face on the device.

Date, Time & Alarm

Learn how to set the date and time, and add an alarm.

Display

Learn how to adjust screen brightness and change text display settings.

Do Not Disturb

Silence calls, alerts, and notifications while your device is locked.

Notifications & Alerts

Learn how to access and adjust notification settings, and turn notifications on or off.

Sounds

Change volume settings, ringtones, and notification alerts.

Available Storage

Learn how to check the amount of storage available on your device.

Find IMEI & Serial Number

Learn how to locate the IMEI and serial number for your device.

Software update for the iPhone, iPad, and Apple Watch

Learn how to update the software for the iPhone, iPad, and Apple Watch.

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Learn how to view data usage, enable data usage by app, and turn Wi-Fi Assist on or off.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Reset Device

Learn how to perform a soft or factory reset of your device.

Access Voicemail

Find out how to check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Set Up Voicemail

Learn how to set up your voicemail inbox.

Having device issues?

Fix common service and device problems.