Device help

Get step-by-step help and info for your device.

Access Downloaded Files

Learn how to access files downloaded from a web browser, email, and messages.

Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Download Apps & Games

Download apps, games, movies, music, books, magazines, newspapers and more.

Back up & Restore with Google

Discover how use Google to back up contacts, photos, and files.

Find My Device

Learn how you can use Find My Device to manage your device in a secure way by tracking and controlling your device remotely.

Insert SIM & Memory Card

Get instructions about how to install or remove a SIM or memory card for your device.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Back up & Restore with a Computer

Learn how to back up and restore your device using a computer.

Back up & Restore with Memory Card

Find out how to back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.

Back up & Restore with Google

Discover how use Google to back up contacts, photos, and files.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Optimize Battery Life

Tips and tricks to extend your battery performance.

Display

Change the display brightness, time out and orientation.

Block or Unblock Calls

Block or unblock calls from your device.

Call Features

Learn what features are available for a phone call. Make & receive a call, decline a call, adjust volume, put a call on hold, mute a call, or put a call on speaker phone; access your contacts, dialpad and home screen; return to an active call and end a call.

Call Forwarding

Manage call forwarding from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Notification bar or through Settings.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Activate New AT&T Prepaid® Service

Learn how to activate an AT&T Prepaid service on your device, online, or over the phone.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Setup

Set up your device for the first time or after having done a factory reset.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, phone number, and serial number.

Gestures & Motion

How to use air gestures and motions as well as access additional motions and gestures.

Google Sign-In

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Insert SIM & Memory Card

Get instructions about how to install or remove a SIM or memory card for your device.

Keyboard & Typing

Access keyboard settings, use Swype, auto-complete suggestions, emojis, speech-to-text, and one-handed operation.

Learn & Customize the Home Screen

Make changes to apps, widgets, folders, wallpapers, home screen panels, and screen grid.

Manage AT&T Prepaidâ„  Account

Change your AT&T Prepaid plan, check your balance, add money to your account and more.

Block or Unblock Messages

Block messages from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and backup your contacts.

Email Settings

Manage email settings such as sync frequency, server settings, signature, removing an email account, and more.

Messaging Settings

Manage messaging settings such as notification alerts, Advanced Messaging, message limits, restore default settings, and emergency/AMBER alert settings.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Gestures & Motion

How to use air gestures and motions as well as access additional motions and gestures.

Screen Sharing

Discover how to project photos, videos, and media on your device to a TV, tablet, computer, or other device.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, phone number, and serial number.

Insert SIM & Memory Card

Get instructions about how to install or remove a SIM or memory card for your device.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Activate New AT&T Prepaid® Service

Learn how to activate an AT&T Prepaid service on your device, online, or over the phone.

Manage AT&T Prepaidâ„  Account

Change your AT&T Prepaid plan, check your balance, add money to your account and more.

Mobile Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Set Up Email

Learn how to add your email accounts so you can read and send email on your device.

Set Up Voicemail

Set up voicemail.

Wi-Fi Calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Back up & Restore with Google

Discover how use Google to back up contacts, photos, and files.

Display

Change the display brightness, time out and orientation.

Learn & Customize the Home Screen

Make changes to apps, widgets, folders, wallpapers, home screen panels, and screen grid.

Notifications & Alerts

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Secure My Device

Lock or unlock your display, set a screen security lock type (pin, password, pattern, or fingerprint), get your PUK code, or request your device be unlocked.

Sounds

Change volume settings, ringtones, and notification alerts.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Screen Sharing

Discover how to project photos, videos, and media on your device to a TV, tablet, computer, or other device.

Browse the Web

Access the web, access or edit bookmarks, access tabs, and access browser settings.

Calendar

Access the calendar on your device and learn how to manage events.

Digital Wellbeing

Keep track of how long you view screens and set limits using Digital Wellbeing features.

Google Assistant Go

Learn how Google Assistant Go allows you to control your device and access voice control settings using voice commands.

Access, Store Photos & Videos

Learn how to access and store your photos and videos.

Advanced Photo & Video Features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Camera & Video Settings

Manage camera and video settings including storage location, flash, picture size, timer, and more.

Take a Picture

Learn how to take a picture, use the front and rear camera, switch between camera and modes, and more.

Take a Screenshot

Learn how to take and access screenshots.

Take a Video

Learn how to take a picture or video, use the front and rear camera, switch between camera and video modes, and more.

Transfer Photos & Videos

Transfer files to or from your device and a computer.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find My Device

Learn how you can use Find My Device to manage your device in a secure way by tracking and controlling your device remotely.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure My Device

Lock or unlock your display, set a screen security lock type (pin, password, pattern, or fingerprint), get your PUK code, or request your device be unlocked.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date, Time & Alarm

Learn how to set the date and time on your device as well as use the alarm clock.

Display

Change the display brightness, time out and orientation.

Notifications & Alerts

Learn how to access and adjust notification settings, turn notifications on or off, and more.

Sounds

Change volume settings, ringtones, and notification alerts.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Find IMEI, Phone & Serial Number

Learn how to locate your device's IMEI, phone number, and serial number.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Motorola moto g GO (XT2163-7)

Learn how to update the software of the Motorola moto g pure (XT2163-7).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Set Up Voicemail

Set up voicemail.

Having device issues?

Fix common service and device problems.