<h3><strong><span class="type-base">We&rsquo;d hate to see you go!</span></strong></h3>

<h3><span class="type-sm type-base">With AT&amp;T, you get the connectivity you depend on, deals you want, and prompt, friendly service you deserve. All guaranteed, or we make it right.<br />
Talk to one of our loyalty experts by calling <strong>800.331.0500</strong>.</span></h3>

<h5><strong><a class="type-sm color-white" href="https://www.att.com/why-att/guarantee/" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong></h5>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


<h3><strong><span class="type-base">U-verse TV community forums</span></strong></h3>

<h3><span class="type-sm type-base">Get help answering your questions from a community of users.</span></h3>

<h5><u><a class="type-sm color-white" href="https://forums.directv.com/categories/uverse-tv/5def9460238f4a196321de08" style="color: white">Go to the U-verse TV forums</a></u></h5>


Visit your device manufacturer's website.

User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

Find your appointment using your order ID or internet account number.

We had a problem on our end. Please re-enter your info and try again.

We couldn’t find an appointment with those details. Want to try again?

We couldn’t find an appointment that matches your account number. Want to try again?

We couldn’t find an appointment that matches your order ID. Want to try again?

You have reached the limit for rescheduling your appointment. Please try again tomorrow.

Reschedule limit hit

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

Want to see what’s different? If your bill went up or down by $5, we’ll show you the changes.

Review bill changes

One of your bills has gone up or down since last month. Check your bill history for more details.

Your bill hasn’t changed much from last month. You can check your bill history.

Your bill went [[up/down]] by $[[n.nn]] since last month. Take a look at the difference.

We're not able to load content for this article at the moment. Please refresh page in sometime.

Select your option for personalized help.

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Wireless - Activation, setup, transfer & unlock - Activate

Learn how to set up your phone, tablet, or device.

Wireless - Activation, setup, transfer & unlock - Setup - Device setup

Find out why you received an alert and if you can opt out of it.

Wireless - Activation, setup, transfer & unlock - Setup - Wireless Emergency Alerts

See how to set up your AT&amp;T Wireless Internet and Home Phone.

Wireless - Activation, setup, transfer & unlock - Setup - Wireless Internet & Home Phone setup

Get help setting up your wireless phone or device.

Wireless - Activation, setup, transfer & unlock -  Setup

Find ways to transfer your info between devices.

Wireless - Activation, setup, transfer & unlock - Transfer

Get help unlocking your phone, device, or SIM.

Wireless - Activation, setup, transfer & unlock -  Unlock

Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info.

Wireless - Activation, setup, transfer & unlock

See what Android apps can connect you to Wi-Fi, can set up your device, and make payments using your device.

Wireless - Apps, features & voicemail -  Apps, mobile purchases & subscriptions - Android apps

Browse apps that work on iOS or Android devices. Plus, get info to help manage those apps.

Wireless -  Apps, features & voicemail - Apps, mobile purchases & subscriptions - Apps for iOS or Android

Explore mobile apps that can help you manage your account, stream your favorites, and more.

Wireless - Apps, features & voicemail - Apps & mobile purchases

Find out how to help protect your smartphone from unwanted calls and unsafe apps or files.

Wireless  - Apps, features & voicemail - Mobile security

Sync your wireless number with compatible mobile devices using NumberSync.

Wireless - Apps, features & voicemail - NumberSync

Find out how to set up and manage parental controls.

Wireless  - Apps, features & voicemail - Parental controls

Learn how to use call forwarding and caller ID, get directory assistance, and make AT&amp;T Video calls.

Wireless - Apps, features & voicemail - Talk & text features - Calling features

Explore texting options like AT&amp;T Messages, Advanced Messaging, and Backup &amp; Sync.

Wireless - Apps, features & voicemail - Talk & text features - Text messaging

Use Wi-Fi calling to talk and text over an active Wi-Fi connection.

Wireless - Apps, features & voicemail - Talk & text features - Wi-Fi calling

Find out about available calling and texting options.

Wireless - Apps, features & voicemail - Talk & text features

We&#39;ll show you how to set up your voicemail account.

Wireless - Apps, features & voicemail - Voicemail - Get started with voicemail

We&#39;ll help you troubleshoot your voicemail account.

Wireless - Apps, features & voicemail - Voicemail - Troubleshoot voicemail

Learn how to use the different features of your voicemail account.

Wireless - Apps, features & voicemail - Voicemail - Use voicemail

Explore how to set up and use your device&#39;s voicemail.

Wireless - Apps, features & voicemail - Voicemail

Get the most out of your device. Explore voicemail, messaging, and apps to help you and yours stay safe and connected.

Wireless - Apps, features & voicemail

Learn about options to use your device when traveling abroad or on a cruise. Explore day pass or other international add-ons.

Wireless -  International - International options

Learn how to manage usage while traveling and understand the charges you’ll see on your bill.

Wireless - International - International usage and charges

Learn about using mobile data or Wi-Fi networks when you travel abroad.

Wireless - International - Use your device outside of the U.S.

Discover ways to stay connected when you travel.

Wireless - International

Learn how to set up, use, and manage your AT&amp;T Cell Booster or Cell Booster Pro.

Wireless - Network & hotspots - AT&T Cell Booster

Wireless - Network & hotspots - AT&T network

Find out how to create a mobile hotspot and connect to Wi-Fi at home or on the go.

Wireless  -  Network & hotspots -  Wi-Fi & hotspots

Find out how to connect through Wi-Fi, mobile hotspots, and our wireless network.

Wireless - Network & hotspots

See our options for people with disabilities.

Wireless - Plans & device protection - Accessibility

Find out about the benefits of our data-only plans.

Wireless - Plans & device protection - AT&T talk, text & unlimited plans - AT&T data plans

Find out how an AT&amp;T PREPAID Multi-Line account can save money. Learn how to start or manage an account and invite others.

Wireless - Plans & device protection -  AT&T talk, text & unlimited plans - AT&T PREPAID Multi-Line account discount

Get help with AT&amp;T PREPAID plans and Add-Ons.

Wireless -Plans & device protection - AT&T talk, text & unlimited plans - AT&T PREPAID plans & Add-Ons

Discover the benefits of our all-in-one talk, text, and data plans.

Wireless - Plans & device protection - AT&T talk, text & unlimited plans - AT&T talk, text & data plans

Wireless - Plans & device protection - AT&T talk, text & unlimited plans - Other AT&T plans

Learn how to manage AT&amp;T talk, text, and data plans and add-on features.

Wireless - Plans & device protection -  AT&T talk, text & unlimited plans

Learn how to protect your phone, tablet, or device.

Wireless - Plans & device protection - Device protection & warranty - Device protection

Find out how to replace a device under warranty or file a device protection claim.

Wireless - Plans & device protection - Device protection & warranty - Replace a device

Learn about device warranty coverage and support.

Wireless - Plans & device protection - Device protection & warranty -  Warranty

Get support for lost or stolen phones, device protection claims, and warranty coverage.

Wireless - Plans & device protection - Device protection & warranty

Find info on FirstNet eligibility. Learn about our FirstNet and Family option.

Wireless - Plans & device protection - FirstNet

Find ways to save on plans and devices or qualify for rebates. Plus, get info on how to trade in your phone.

Wireless - Plans & device protection - Rewards, promotions & offers - Offers

View details about rewards programs and promos.

Wireless - Plans & device protection - Rewards, promotions & offers - Rewards & promotional cards

View details about bundle offers, wireless rebates, rewards programs, and promotions.

Wireless - Plans & device protection - Rewards, promotions & offers

We’ve got you covered. Check out your plan info, reward programs, and device protection options.

Wireless - Plans & device protection

Find out how to bring your own phone, device, or number to AT&amp;T.

Wireless - Upgrades, orders & installment plans - Bring your own device or number

Get details about installment plans. Plus, find out what to know about trading in your old device.

Wireless - Upgrades, orders & installment plans - Installment plans

Find out about purchase options, order tracking, and order support.

Wireless - Upgrades, orders & installment plans - Ordering & purchase help

Explore upgrade options and related info for your phone or device.

Wireless - Upgrades, orders & installment plans - Upgrade options & info

Ready for something more? Explore your upgrade and purchase options, then track your order.

Wireless - Upgrades, orders & installment plans

Get help with your wireless phone, plans, orders, and voicemail. Learn how to fix common issues or contact us.

AT&T Wireless

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1008840?app-id=idpui

Here are other ways to replace your AT&amp;T Prepaid device:
<ul><li><a href="http://www.att.com/maps/store-locator.html" target="_blank" title="Link opens in a new window.">Visit an AT&amp;T store</a> or a national retailer</li><li><a href="/support/article/wireless/KM1022854" target="_self" title="Link opens in same window">Bring your own phone or tablet to Prepaid</a></li><li>Have device protection? <a href="/support/article/wireless/KM1346622" target="_self" title="Link opens in same window">Learn how to file a claim</a></li><li>Have an Apple device? <a href="http://www.apple.com/support/contact" target="_blank" title="Link opens in new window">Contact Apple Support</a></li></ul>

More replacement options

Want to perform a warranty exchange for your AT&amp;T Prepaid® device? First you should:
<ul><li><a href="https://www.att.com/support/ts/wireless/phonecalls" target="_self" title="Link opens in the same window">Get step-by-step instructions to fix problems with your device</a></li><li>Check for signs of <a href="/esupport/article.html#!/wireless/KM1000680" target="_self" title="Link opens in same window">physical or liquid damage</a> that could void the warranty on your phone, tablet, or other mobile device</li></ul>

Troubleshoot and check for damage

Warranty coverage periods vary, depending on your device. If it&#39;s:
<ul><li><strong>New: </strong>Typically a one-year manufacturer warranty</li><li><strong>AT&amp;T Certified Restored: </strong>Typically a 90-day warranty</li><li><strong>New or Apple-replacement Apple-branded equipment: </strong>Typically carries a warranty from Apple® of one year after purchase date</li><li><strong>An accessory:</strong> <a href="/esupport/article.html#!/wireless/KM1008478" target="_self" title="Link opens in same window">Learn how to exchange an accessory under warranty</a></li></ul>
If your device meets all requirements, here’s how to <a href="/support/article/wireless/KM1044996" target="_self" title="Link opens in same window">perform a warranty exchange</a>.

Replace a broken AT&T Prepaid device

Troubleshoot and check for damage

Confirm warranty status

More replacement options

Browse topics

Did you get the help you needed?

AT&T

Shop

Top phone & data plans

Featured deals

Best-selling

Shop cell phones by brand

Tablets & Watches

Accessories by Brand

Switch to AT&T

Resources