See if your device is covered by warranty
Replacing Broken Screens and Accessories
If your phone’s screen is damaged, or if you have a malfunctioning accessory, you have options. This video covers: accessory warranty, device manufacturer warranty, manufacturer repair, Device Protection, upgrading your phone, and bring your own device.
Understand warranty exchange guidelines
Damage not covered by warranty
Physical damage
If your device has physical damage, check with the manufacturer. Some manufacturers may exchange or repair your device. Or, if you have an AT&T Pre-Owned device that you bought online from us, and it has a cosmetic blemish, it might be covered.
Otherwise, if your device has any of these types of damage, it won’t be covered by the manufacturer’s warranty. If you return a device with any of these signs, we’ll charge you the total sales price of the replacement device. Plus, we’ll return your damaged device to you. See physical damage examples (PDF, 357KB)
- Device frame or body
- Cracked or damaged frame
- Missing screws, keys, or buttons
- Unapproved device changes, like a different device case, paint, decals, or other non-manufacturer changes
- Screens
- Cracked, shattered, or chipped screen
- Deep gouges or scratches on the screen or case
- Discolored display
- Device charger port or connector
- Bent, broken, or loose charger port or connector
- Corroded or discolored charging port or connector
Liquid damage
If your device has liquid damage, check with the device manufacturer. Some
manufacturers may exchange or repair your device. Otherwise, the manufacturer’s
warranty doesn’t cover liquid damage.
Have an Apple® device? Go to Apple Support. Liquid damage to iPhones or iPods isn‘t covered by warranty. We don’t support warranty exchange of Apple products.
If you return a device with a liquid damage indicator that’s triggered, missing, or damaged, we’ll charge you the total sales price of the replacement device. We’ll also return your damaged device to you. See examples of liquid damage indicators (PDF, 208KB)
Liquid damage indicator color
- White: The device hasn’t been exposed to liquid.
- Purple with hashmarks: The device hasn’t been exposed to liquid.
- Red or reddish pink: The device was exposed to liquid.
Liquid damage indicator location
You can typically find the liquid damage indicator for a device:
- Behind the battery cover, on the device
- Within the battery compartment
- In the SIM tray (for devices with sealed batteries)
Good to know: Some devices might have a secondary liquid damage indicator on the battery.
Replace device
- If your device doesn’t have any physical or liquid damage, you can exchange your device under warranty.
- If it has physical or liquid damage and the device manufacturer won’t exchange or repair it, the damaged device isn’t covered by a warranty. You might be able to file a device protection claim or upgrade your phone or device.