Question 1

What is AT&T Next Up Anytime?

Accepted Answer

Next Up Anytime is a feature that gives you the flexibility to upgrade your cell phone, including iPhones, anytime for an extra $10 a month. You won’t have to worry about the remaining balance of your installment plan when you turn in your current phone. (Maximum three upgrades in a 12-month period).

Next Up Anytime also allows you to access our smartphone deals after you make 12 monthly installment plan payments (or pay off one-third of your device cost).

Keep in mind, the $10 a month Next Up Anytime charge doesn’t apply toward the installment balance owed on your device.

Question 2

Can I switch from AT&T Next Up to AT&T Next Up Anytime?

Accepted Answer

AT&T Next Up is a previous feature that gave customers the flexibility to upgrade their phone after paying off 50% of their current device to upgrade to a new device.* To switch from AT&T Next Up to Next Up Anytime. First, you’ll need to pay at least 50% of your current device to take advantage of your early upgrade. (Don’t forget when you upgrade with Next Up you must turn in your current device.)

*Req's purchase of eligible smartphone on the AT&T Installment Plan with Next Up & elig. svc. Credit approval req'd. Upgrade eligible with qualified trade-in. Limits & restr's apply. 

Question 3

When can I upgrade my smartphone?

Accepted Answer

The timing of when you can upgrade your AT&T cell phone depends on your installment plan.

With an AT&T Installment Plan, you'll have to pay your full installment balance before you can upgrade. But your old device is yours to keep. Find out how to pay off your installment balance.

With an AT&T Installment Plan with Next Up, you can upgrade after you’ve paid 50% of the device’s retail price. (Don’t forget when you upgrade with Next Up you must turn in your current device).

With an AT&T Installment Plan with Next Up Anytime, you can upgrade after you’ve completed one installment plan and Next Up Anytime payment. (Don’t forget when you upgrade with Next Up Anytime you must turn in your current device).

Question 4

Can I add AT&T Next Up Anytime at a later date?

Accepted Answer

Yes, you can switch to an AT&T Installment Plan with Next Up Anytime within 14 days of buying a new smartphone. Business customers have 30 days. 

Question 5

Can I turn in my smartphone on a Next Up Anytime installment plan if it is damaged or doesn’t work?

Accepted Answer

If you have a mobile device protection plan with AT&T Protect Advantage^SM, you can file a claim and pay the applicable deductible to replace or repair your smartphone. Then, you can turn in your replacement smartphone when you’re eligible to upgrade as long as it’s in good physical and fully functional condition at the time you turn it in. 

Or, you can keep your smartphone and complete all the installment payments. Once all payments have been made, you can upgrade to a new smartphone.   

Good to know: If you plan to keep your smartphone until the end of your installment term, you might consider removing AT&T Next Up or AT&T Next Up Anytime. If you remove AT&T Next Up/Next Up Anytime , you won’t be eligible to upgrade early anymore. You won’t be able to add the feature back to your installment plan, so make sure you really want to remove it. AT&T Next Up Anytime can be added back to your installment plan within 30 days of removal. Keep in mind, once Next Up/Next Up Anytime is removed, we can’t refund any charges you’ve already paid.

Question 6

How do I turn in my smartphone on Next Up or Next Up Anytime installment plan to upgrade to a new one?

Accepted Answer

You can turn in your smartphone once you’re eligible to upgrade early. Make sure your account is in good standing and your smartphone is in good physical condition and fully functional. Here are some specific requirements for your smartphone to be considered in good physical condition:   

It must turn on and off. The screen must be intact, be free of any chips, and function properly.

The device’s body can’t be broken or cracked.

The battery must be included.

Device or activation locks, such as the one needed for Find My iPhone, must be disabled.

Still have questions? Learn more. 

Question 7

Can I keep my old smartphone when I upgrade to a new smartphone? Or do I have to turn it in?

Accepted Answer

If you have an AT&T Installment Plan without Next Up/Next Up Anytime, after you pay off your device in 36 monthly payments, you can upgrade, and your old device is yours to keep. 

If you’re on the AT&T Installment Plan with Next Up/Next Up Anytime and choose to upgrade early, when eligible, you must turn in your old smartphone in good physical and fully functional condition. 

Note: You’ll only need to turn in your cell phone if you choose to upgrade with Next Up or Next Up Anytime during the term of your installment agreement. 

Question 8

Can I remove AT&T Next Up or AT&T Next Up Anytime from my installment plan?

Accepted Answer

If you bought your smartphone less than 14 days ago, you can switch to our AT&T Installment Plan without Next Up or Next Up Anytime (Business customers have 30 days). Just pop into one of our AT&T stores.

If it’s been longer than 14 days since you purchased your smartphone, you can remove AT&T Next Up or AT&T Next Up Anytime by logging in to your myAT&T account. See removal instructions  

Good to know: If you plan to keep your smartphone until the end of your installment term, you might consider removing AT&T Next Up or AT&T Next Up Anytime. If you remove AT&T Next Up/Next Up Anytime , you won’t be eligible to upgrade early anymore. You won’t be able to add the feature back to your installment plan, so make sure you really want to remove it. AT&T Next Up Anytime can be added back to your installment plan within 30 days of removal. Keep in mind, once Next Up/Next Up Anytime is removed, we can’t refund any charges you’ve already paid.

Question 9

What is an Installment plan?

Accepted Answer

Instead of paying the full price upfront when you buy a new smartphone, you can choose to pay for your device on an installment plan. An installment plan takes the full price of your new device and spreads it across several months, so you’ll have a predictable, low monthly payment. Plus, you won’t pay any finance fees or interest. 

 With well-qualified credit, you can get the latest smartphone for $0 down with eligible service. Taxes on the smartphone are due at the time of sale. Other credit-qualified customers may need to make a down payment of 15% to 80% of the sales price or a fixed amount between $200 and $1,400. We’ll then divide the remaining smartphone amount into 36 low monthly installment payments. After you pay off your smartphone in full, you can upgrade (no need to turn in your old device). 

Learn how to buy accessories on an installment plan.

Question 10

What’s the length of a new installment plan?

Accepted Answer

The AT&T Installment Plan with or without Next Up Anytime is 36 months.

With Next Up, for an additional $6 per month, you can turn in your device and upgrade after you pay 50% of the device retail price. 

With Next Up Anytime, for an additional $10 per month, you can turn in your device and upgrade after one installment plan payment.

Question 11

What do I pay upfront when I buy a smartphone on an installment plan?

Accepted Answer

You’ll pay taxes on the full device price at the point of sale. You may also have to make a down payment. The down payment amount depends on a variety of factors including your credit, how long you’ve been an AT&T customer, and your payment history. The down payment amount also depends on how many devices you’re financing. 

Question 12

Do I have to sign an agreement to get an installment plan?

Accepted Answer

Yes, you’ll need to sign an installment agreement. This agreement explains what you’ll pay each month for your smartphone and other details. You must have eligible talk and data service for your smartphone throughout your agreement. For new customers, eligible service plans begin at $50 per month after AutoPay and paperless billing discounts (for new business customers, $50 per month after AutoPay discount). If you’re an existing customer, you can add your new smartphone to an eligible existing plan, which may cost less.   

If you cancel your wireless service, the unpaid balance on the smartphone is due. Also, AT&T requires a month-to-month Consumer Service Agreement for your wireless service or a qualified business agreement. 

Question 13

What happens if I cancel wireless service or fail to make a payment for a smartphone on an installment plan?

Accepted Answer

If you cancel your wireless service through AT&T, you’ll owe the remaining unpaid installment balance on the smartphone. 

Question 14

Why does my retail installment agreement state that it has been assigned to AT&T Mobility Next Operations LLC? What does that mean?

Accepted Answer

If you purchased your device on an AT&T Installment Plan at a non-AT&T branded store (e.g., a National Retailer like Walmart, Best Buy, Target, etc.), then your agreement was sold and assigned to AT&T Mobility Next Operations LLC (NMLS#1186562). Your installment plan has been and will continue to be billed by AT&T on your wireless account. 

Question 15

I see my AT&T Installment Plan is with the seller New Cingular Wireless PCS, LLC. What is that company's NMLS #?

Accepted Answer

New Cingular Wireless PCS, LLC&rsquo;s NMLS #1238818.

	Without AT&T Next Up Anytime	With AT&T Next Up Anytime
Retail price:	$1,199.99	$1,199.99
Monthly payment:	$33.34/mo.*	$33.34/mo.* + $10/mo.
When can I upgrade?	When 100% of the device is paid off: $1,199.99	After one monthly payment of Installment ($33.34) and Next Up Anytime ($10)
When am I eligible for AT&T smartphone deals?	When 100% of the device is paid off: $1,199.99	Every year, when one-third of the device is paid off: $399.99

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