Lost or stolen device: Try and find your device. Once you suspend service, you can’t use GPS apps or features to find it.
If you need to receive an authentication code and your device is lost or stolen, you’ll have to call us at 800.331.0500.
High data use: You can temporarily disable data use by device. This prevents a device from using more of your plan’s shared data. Keep in mind, a disabled device still has data access when connected to a Wi-Fi network.
Affordable Connectivity Program: You’ll be de-enrolled from the ACP after seven days on suspension if you suspend wireless service due to a lost or stolen device and there isn’t at least one active ACP-eligible line remaining on this account. You’ll be de-enrolled from the ACP immediately if you suspend your service for any other reason and there isn’t at least one active ACP-eligible line remaining on this account.
Rollover data and minutes: Learn how temporary suspensions affect Rollover Data or Rollover Minutes.
Monthly fees for your plan, add-ons, and installment plan continue. Want to cancel a third-party subscription? Find out how to manage mobile purchases and subscriptions