How suspensions affect rollover

Learn how temporary suspensions impact Rollover Data and Rollover Minutes on your wireless account.

How suspensions impact Rollover Data and Rollover Minutes

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If your plan includes Rollover Data:

If your account was suspended but is now restored, you can access your plan's allowance. You can also access the available Rollover Data^SM from the prior cycle.
If a wireless number on an account is suspended, the remaining active numbers can access the plan's data allowance and the available Rollover Data.
If you temporarily cancel your wireless service due to military deployment, any accumulated Rollover Data will be lost. Your account won't accumulate more Rollover Data during that time.

If your plan includes Rollover Minutes^®:

Your Current Rollover Balance continues to age while your account is suspended. Any minutes that aren't used within 12 billing periods will expire.
If your wireless service is suspended due to Federal Government transfer outside of U.S., your account won’t accumulate more Rollover Minutes during that time.
If your account is suspended at a reduced rate for vacation, your account won’t accumulate more Rollover Minutes during that time.
If you suspend service due to a lost or stolen device, customer request, or non-payment, your account will continue to accumulate more Rollover Minutes.
If you temporarily cancel your wireless service due to military deployment, any accumulated Rollover Minutes will be lost. Your account won't accumulate more Rollover Minutes during that time.

Last updated: December 7, 2022