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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

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AT&T Internet Air

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<p>Can’t find your Wi-Fi® network? Check the Wi-Fi LED light on your gateway. It should be green or blue (if you’re using WPS). If it’s gray, make sure you have turned on the Wi-Fi option. From a device connected by wire to your network:</p>
<ol><li>Sign in to the <a title="Link opens in new window" href="http://attwifi.manager/" target="_blank">Internet Air web admin portal</a>.</li><li>Open <strong>Network</strong> and then <strong>Wi-Fi</strong>.</li><li>Make sure your Wi-Fi is set to on.</li></ol>
<p>Also, make sure the device isn’t on the <a title="Link opens in same window" href="/support/smallbusiness/article/internet/000101335" target="_self">blocked device list</a>.</p>

Wi-Fi network

<p>Check the 5G and 4G LED lights to make sure you have a good connection. These lights let you know your connection strength to the wireless AT&amp;T wireless network.</p>
<ul><li><strong>Green (solid):</strong> You have a strong signal.</li><li><strong>Blue (solid)</strong>: You have a fair signal.</li><li><strong>Red (solid)</strong>: You have a weak signal. Move your gateway to a better location.</li></ul>
<p><a title="Link opens in same window" href="/support/smallbusiness/article/internet/000101335" target="_self">Learn what the 5G gateway lights mean</a></p>
<p>If you’re still having trouble, you may want to restart your gateway. Just unplug it for 5 seconds and plug it back in.</p>

Troubleshoot your 5G gateway

Wi-Fi network

Wireless network connection