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Learn how to unlock your phone or device

FREQUENTLY ASKED QUESTIONS

Submit a request to unlock a device

  1. Go to att.com/deviceunlock.
  2. Select Start an unlock request and follow the prompts.

Not with AT&T? We can still help you unlock your device. If the device works on our network, you’re covered.1

Check your request status

  • Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm your request in the email we sent you.
  • Go to att.com/deviceunlock/status and follow the prompts.

Good to know:

  • It usually takes a few minutes to approve your request, but it can take up to 48 hours. Don't have a wireless phone account? Make sure you select Confirm your request in the email we sent you or request will be canceled.
  • If we don’t approve your request, it’s probably because your device isn’t eligible to be unlocked. Review the list of eligibility requirements
  • If your device isn't eligible to be unlocked, and you're traveling abroad, choose an AT&T International Plan.

Unlocking your device

If your device requires an unlock code, once your request is approved, check your text messages or email for instructions and the unlock code (if required). 

Lose your unlock code? Resubmit the request and we’ll resend it to you.

See all important details

Last updated: October 2, 2024

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