Q: I’m transferring my Internet service to a new home, should I take my equipment with me?

Yes! If you’re transferring your AT&T internet service , you should take your equipment with you to your new home. In many instances, moving AT&T internet service for current customers is as simple as moving your Wi-Fi Gateway to your new address and plugging it in—so it’s important to bring your existing equipment with you. If your equipment is outdated, you may get an email from AT&T with instructions on how to return old equipment. If you’re already an AT&T Fiber customer or you’re upgrading to fiber internet, you may need to schedule an installation appointment, but there’s a chance you can quickly activate your new fiber internet yourself. Learn more about AT&T Fiber installation . If you’re eligible to self-install, you’ll receive a device installation package in the mail once you’ve upgraded to an AT&T Fiber plan. Then, just download the AT&T Smart Home Manager app from the App Store or Google Play on your phone to get detailed instructions on how to set up your internet. AT&T no longer owns DIRECTV. If you’re transferring your DIRECTV service, visit their website to find out more about how to move services.

Q: Should I cancel my AT&T service before I move?

You don’t have to cancel your service when you move. It’s easy to transfer service from your old address to your new one. To transfer your AT&T service, contact a moving specialist at 800.288.2020.

Q: Does an installation technician need to come to my new home if I'm transferring my Internet service?

If you’re transferring AT&T Internet service , you may be able to make the move yourself. An AT&T moving specialist will be able to help guide you when you call 800.288.2020.

Question 1

I’m moving, how do I transfer my AT&T services?

Accepted Answer

It only takes a few minutes to transfer service or to choose a new Internet plan with AT&T if your old one isn't available at your new address. To transfer your AT&T Internet service, contact a moving specialist at 800.288.2020.

AT&T no longer owns DIRECTV. To transfer your DIRECTV service, visit their website for more details.

Question 2

I’m moving, do you still provide U-Verse service?

Accepted Answer

I’m moving, do you still provide U-Verse service?

If you’re a U-Verse customer, there may be better AT&T services to suit your connectivity needs. You can still access your legacy U-Verse account; however, U-Verse Internet is now AT&T Internet, and AT&T U-verse Voice is now AT&T Phone. U-Verse TV legacy accounts can still access a TV connection if you still have your old U-verse set-top boxes. However, if you want to upgrade your TV connection to DIRECTV can visit DIRECTV online.

Discover more about what services are available to you by checking availability at your new address.

Question 3

I’m moving, how can I get AT&T services at my new home if I’m not a current AT&T customer?

Accepted Answer

If you’re moving to a new area and are not a current AT&T customer, the first step is to see which AT&T Internet and wireless plans are available at your new address. Once you find the best Internet, wireless plan or bundle for you, you can place your order online. You can check availability at your new address here.

Question 4

Does AT&T charge to move Internet service?

Accepted Answer

If you have AT&T Internet or AT&T Phone service, activation fees are typically waived depending on your current service plan. If there is an activation fee, it would be the same as when you had your service installed the first time.

Question 5

Can I make changes to my AT&T service when I move?

Accepted Answer

Of course! Moving is a great time to explore the internet options in your new neighborhood, as there&rsquo;s a chance you could get better, faster, and more reliable service than what you have now. Plus, the options that are available to you might change depending on where you&rsquo;re moving. It&rsquo;s easy to upgrade or change your current AT&T service by calling one of our moving specialists at 800.288.2020.

Question 6

I’m transferring my Internet service to a new home, should I take my equipment with me?

Accepted Answer

Yes! If you’re transferring your AT&T internet service, you should take your equipment with you to your new home. In many instances, moving AT&T internet service for current customers is as simple as moving your Wi-Fi Gateway to your new address and plugging it in—so it’s important to bring your existing equipment with you. If your equipment is outdated, you may get an email from AT&T with instructions on how to return old equipment.

If you’re already an AT&T Fiber customer or you’re upgrading to fiber internet, you may need to schedule an installation appointment, but there’s a chance you can quickly activate your new fiber internet yourself. Learn more about AT&T Fiber installation.

If you’re eligible to self-install, you’ll receive a device installation package in the mail once you’ve upgraded to an AT&T Fiber plan. Then, just download the AT&T Smart Home Manager app from the App Store or Google Play on your phone to get detailed instructions on how to set up your internet.

AT&T no longer owns DIRECTV. If you’re transferring your DIRECTV service, visit their website to find out more about how to move services.

Question 7

Should I cancel my AT&T service before I move?

Accepted Answer

You don&rsquo;t have to cancel your service when you move. It&rsquo;s easy to transfer service from your old address to your new one. To transfer your AT&T service, contact a moving specialist at 800.288.2020.

Question 8

I’m moving to an apartment. How do I get internet service there?

Accepted Answer

Setting up internet for your apartment is easy with AT&T Instant On. First, you’ll want to check if your apartment complex is part of AT&T Connected Communities. This is a program where AT&T works with the owners and management to provide high-quality internet service to residents. If your complex is part of the program, the AT&T Wi-Fi Gateway is pre-installed so you can connect and order instantly. Learn more about AT&T Instant On.

Question 9

I'm a DIRECTV customer, what steps do I need to take prior to moving to a condo, apartment, or rental home?

Accepted Answer

AT&T no longer owns DIRECTV. For details on what you need to know about transferring your DIRECTV service, visit DIRECTV’s website for a step-by-step breakdown.

Question 10

Does an installation technician need to come to my new home if I'm transferring my Internet service?

Accepted Answer

If you’re transferring AT&T Internet service, you may be able to make the move yourself. An AT&T moving specialist will be able to help guide you when you call 800.288.2020.

Question 11

How do I move other AT&T services, like home phone and Lifeline?

Accepted Answer

To move your landline or Lifeline service, please call 800.288.2020.

New home.
Same guarantee.

Making moving easier for everyone

New home, same service

Get even more connected

Save over $800/year on AT&T Wireless^SM

Wi-Fi® built for the next gen

Enter your address to get started

More features with AT&T Fiber®

Straightforward pricing

AT&T ActiveArmor^SM

The choice is yours. Guaranteed.

Move your wireless service too

Deals just for you

Save 20% every month

We’ll cover your cancellation fee in full

Frequently asked questions

Moving Your AT&T Internet and DIRECTV Service

Moving your service doesn’t have to be stressful

Changing your AT&T Internet plan when you move

New to AT&T? Get your service started at your new home

New home.Same guarantee.

Making moving easier for everyone

New home, same service

Get even more connected

Save over $800/year on AT&T WirelessSM

Wi-Fi® built for the next gen

Enter your address to get started

More features with AT&T Fiber®

Straightforward pricing

AT&T ActiveArmorSM

The choice is yours. Guaranteed.

Move your wireless service too

Deals just for you

Save 20% every month

We’ll cover your cancellation fee in full

Frequently asked questions

Moving Your AT&T Internet and DIRECTV Service

Moving your service doesn’t have to be stressful

Changing your AT&T Internet plan when you move

New to AT&T? Get your service started at your new home

New home.
Same guarantee.

Save over $800/year on AT&T Wireless^SM

AT&T ActiveArmor^SM

The choice is yours. Guaranteed. 