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Moving with AT&T

New home.
Same guarantee.

Connect confidently in your new home with connectivity you depend on, straightforward fiber pricing, and prompt, friendly service you deserve—all guaranteed or we’ll make it right.
Visit att.com/guarantee for more details.

Making moving easier for everyone

Already an AT&T customer?

New home, same service

Give us a call and we’ll help you move your current service to your new address.
Call 800.288.2020
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Your guide to an organized move

Here’s a handy checklist to help guide you through the moving process.

8 weeks out
  • Start a checklist of moving to-dos.
  • Create a folder for all of your estimates and contracts.
  • Begin a running inventory of all the items you’re moving.
  • Clearly label the outside of every box you pack with a unique identifier.
  • Keep a corresponding ledger that details the contents of each box.
6 weeks out
  • Stock up on boxes, bubble wrap, tape, markers, and notepads. Pro tip—you can usually get boxes for free at big-box stores.
  • Start packing. Begin with lesser-used items, label the outside of each box, and make a note of what’s inside and which room the box should go into at your new place. 
4 weeks out
  • Review estimates and decide on a moving company. Make sure to confirm the cost, date, and destination address with them. 
  • Schedule your utility service changes. Try to overlap connections by a day or two so you have electricity, water, gas, and connectivity at both your old home and your new one.
  • Don’t forget to submit change-of-address forms at the U.S. Postal Service! 
2 weeks out
  • Use up food from the freezer and pantry. Give non-perishable items to a local food bank so they don’t go to waste.
  • If you’re new to AT&T, download the  Smart Home Manager* app, select ‘New User’ and begin setup of your devices. You can also watch this video  to get ready for your service installation appointment.
  • Consider bringing your car in for a service appointment—especially if you’re traveling long-distance to your new place.
  • Don’t forget to update your bank, credit cards, employer’s HR department, and any other important contacts about your move.
*AT&T Smart Home Manager is available to AT&T service customers with a compatible AT&T Wi-Fi Gateway. Limit to home Wi-Fi network.
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More features with AT&T Fiber®

Straightforward pricing

No price increase at 12 months. No annual contract. No data caps. And, no equipment fees.

AT&T ActiveArmorSM

Built-in protection with 24/7 proactive network security that helps block malicious threats from ever reaching your devices.

Guards against known threats only. AT&T Smart Home Manager app required. Security features must be enabled.

The choice is yours. Guaranteed. 

Customize your AT&T All-Fi™ experience with the available speed, coverage, and security that’s best for you.

Move your wireless service too

Find out how to transfer your number, how long a transfer takes, and how to check your transfer status.

Learn more
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Deals just for you

Wireless + home internet

Save 20% every month

When you bundle internet service with unlimited wireless from AT&T.

AT&T WirelessSM: AT&T may temporarily slow data speeds if the network is busy. 
 

Savings applied to one service based on eligibility and service(s) purchased/added.
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We’ll cover your cancellation fee in full

When you switch to AT&T. Plus, order AT&T Fiber® and get an extra $100 reward card with promo code EXTRA100.

Online only. Cancellation fee covered via additional reward card; proof of eligibility req’d. Add'l $100 with promo code EXTRA100. Separate redemptions req’d. Limited availability/areas.
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Frequently asked questions

Moving your service doesn’t have to be stressful

There’s a lot of things that can be stressful about moving to a new home—and having to move services shouldn’t be one of them. With AT&T, it’s easy to transfer service from your old address to your new one. You can start the process of transferring your current AT&T internet service in mere minutes. Just contact a moving specialist at 800.288.2020, share your preferred installation date, and you’ll get a confirmation email within 24 hours.

If you have DIRECTV service, please note that AT&T no longer owns DIRECTV. Visit their website to find out what you need to know about moving your DIRECTV service.

Changing your AT&T Internet plan when you move

If your current AT&T internet plan isn’t available at your new address or you want to make changes to your plan, just let your moving specialist know. They can help you upgrade or change your plan at your new address, and introduce you to new options that may be available in your area. For example, your new address may be eligible for AT&T Fiber, our ultra-fast, reliable internet service.

New to AT&T? Get your service started at your new home

If you’re planning on moving and not a current AT&T customer, now might be a great time to get started with AT&T Internet or a bundled service. There are plenty of great plans and packages to get you started. Wouldn’t it be nice to have fast, reliable internet and connect all your devices at your new place? Maybe it’s time to time to get a new wireless plan along with your internet service for one affordable price. You can check availability at your new address here.