Introducing the AT&T GuaranteeSM

Connectivity you depend on.
Deals you want.
Service you deserve.

AT&T is the first and only carrier that offers a guarantee for wireless and fiber networks.
New and existing eligible customers are covered by the AT&T Guarantee at no extra charge.

Your partner in connectivity

Keeping you connected is our promise. If you experience a network interruption, we’ll fix it fast and credit you with a full day of service.
Credit for fiber downtime lasting 20 minutes or more; or for wireless downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers. Restrictions and exclusions apply.

Your partner in connectivity

Keeping you connected is our promise. If you experience a network interruption, we’ll fix it fast and credit you with a full day of service.
Credit for fiber downtime lasting 20 minutes or more; or for wireless downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers. Restrictions and exclusions apply.

Great deals and pricing for you

Our best deals on any smartphone don't require the most expensive plan like our competitors do. Plus, enjoy AT&T Fiber® with no hidden fees or equipment charges, guaranteed.
Offers vary by device. Restrictions may apply.

Great deals and pricing for you

Our best deals on any smartphone don't require the most expensive plan like our competitors do. Plus, enjoy AT&T Fiber® with no hidden fees or equipment charges, guaranteed.
Offers vary by device. Restrictions may apply.

Care when you need it

Speak to a friendly technical expert within five minutes or schedule a callback at a time that you choose. Plus, enjoy same or next day technician appointment availability. If we don’t deliver on our promise, you can redeem a reward card to help make it right.

Five minutes begins once customer is routed to technical support assistance.

Care when you need it

Speak to a friendly technical expert within five minutes or schedule a callback at a time that you choose. Plus, enjoy same or next day technician appointment availability. If we don’t deliver on our promise, you can redeem a reward card to help make it right.

Five minutes begins once customer is routed to technical support assistance.

Fiber and wireless guarantee

Here’s how it works

We’ll have your back, or we'll make it right. Eligible AT&T customers are proactively covered by
the AT&T Guarantee with no extra charge.

Connectivity you depend on

If you’ve experienced a qualifying outage,1 we'll notify you via e-mail or SMS that you've been impacted. Once the interruption has been resolved, we'll contact you with details about your bill credit.

Deals you want

Our best deals on any smartphone don't require the most expensive plan like our competitors do.2 And, no hidden fees or equipment charges with fiber.

Service you deserve

If your wait time for technical support exceeded
5 minutes3 and you’re not offered a callback or didn’t receive one, or you couldn't schedule a same or next-day fiber technician appointment, you'll get a reward card. We’ll notify you when it’s time to redeem it.

1Credit for fiber downtime lasting 20 minutes or more; or for wireless downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers. Restrictions and exclusions apply. 2Offers vary by device. Restrictions may apply. 3Five minutes begins once customer is routed to technical support assistance.