Centrex Features FAQs

• What features do I have?
• How do my features work?
• How do I make an internal call?
• How do I make an external call?
• Can I transfer calls outside my Centrex system?
• What is Call Forwarding?

Q. What features do I have?
A. What features you have depends on what Centrex line type you have. To see a full rundown of features available for your particular Centrex system, check out:

• What Is Basic Centrex?
• What Is Electronic Key Line (EKL) Centrex?
• What Is ISDN Centrex?

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Q. How do my features work?

A. Most Centrex features are programmed at your local SBC facility. You activate and deactivate many of these features using special feature access codes, which are numeric codes you dial on your telephone keypad. For more information on how Centrex works, visit Your SBC Local Network and Centrex Delivers the SBC Network to You.

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Q. How do I make an internal call?

A. Listen for dial tone and dial the extension of the party you are calling. (See the Dialing Guide for more details.)

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Q. How do I make an external call?

A. Listen for dial tone, enter your access code, and dial the number. (See the Dialing Guide for more details.)

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Q. Can I transfer calls outside my Centrex system?

A. You can only transfer calls outside your Centrex system if you have Call Transfer-Deluxe. If you have this feature, any calls transferred outside your Centrex system will result in additional costs to your company. Check with your system administrator to see if this feature is available to you.

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Q. What is Call Forwarding?

A. Call Forwarding allows you to route all your incoming calls to another phone within your Centrex system. (For more details, see our special Call Forwarding section.)

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