How to switch to AT&T WirelessSM from Verizon
Why switch to AT&T?
So, you’re ready to leave Verizon but want to know how to level up your wireless service? Here’s why millions of people choose AT&T:
5G network: Want to check if AT&T 5GSM is in your area?1 Use AT&T’s coverage map to enter your ZIP Code and get a breakdown of the wireless coverage in your region.
Emphasis on security: Every wireless plan includes free use of AT&T ActiveArmor® mobile security. If you haven’t heard of ActiveArmor, it’s a free app2 that offers protection from public Wi-Fi® hacks, phishing, and annoying spam calls.
AT&T TurboSM: Optional add-on3 that optimizes high-performance applications like mobile gaming, with real-time responsiveness and improved connectivity.
Bundle and save: Combine AT&T WirelessSM with AT&T Internet and save 20% every month. Get the added convenience of having your wireless and internet service from one provider—check out our bundle options.
2Requires compatible device/service and download of ActiveArmor app. Other terms and restr's apply. May not detect all threats. Data charges may apply. Visit att.com/activearmorapp for details.
3Requires compatible plan & device. Coverage not available everywhere. Visit att.com/turbo to learn more
Switch to AT&T online or in-store
It’s easy to switch to AT&T from Verizon on our website, or if you prefer a little extra help and guidance, visit an AT&T store. Our experts will help you with everything you need to get up and running on the AT&T network.
Switch from Verizon to AT&T online: A step-by-step guide
Once you’ve decided to switch to AT&T, there are some easy steps to make your move easier.
If you want to contact Verizon directly to start your transfer, you can contact them at 800-922-0204. But if you want to DIY your transfer to AT&T, here’s how to make it happen:
- Find the wireless plan that fits you best Compare AT&T Wireless plans side-by-side, pick the right plan for you, and estimate your monthly bill.
- Be sure your Verizon wireless account is in good shape Make sure that your Verizon account is up-to-date, with no past-due balance.
Are your Verizon wireless bills too high? Consider AT&T Prepaid.
If you’re looking for a more affordable plan, AT&T Prepaid® offers a range of cellular plans to fit any budget. There’s no annual contract, no credit check, and you can shop for prepaid plans online or visit any AT&T store for assistance.
If you’ve recently lost your Affordable Connectivity Program (ACP) discount on your Verizon wireless plan, AT&T Prepaid offers excellent money-saving choices. Want to save even more? Bring your own device to AT&T Prepaid.
When should I close my Verizon account?
Wait to close your Verizon account until after you’re up and running with AT&T.
If you plan to transfer all your cell phone numbers from Verizon to AT&T, keep your Verizon account open until you’ve paid it in full and all lines have been fully moved. After AT&T transfers your phone number(s) and your bill is fully paid, Verizon will automatically close your account.
If you decide to get new phone numbers from AT&T instead of transferring your Verizon phone numbers, you’ll need to close your Verizon wireless account yourself—Verizon won’t do it for you. But you should still wait until your new AT&T Wireless account is active before closing your Verizon wireless account.
How much does it cost to leave Verizon?
Verizon doesn’t charge you for leaving for another carrier, but there are some costs that might be applied if you have an unpaid device installment balance, and overdue bill, or a minimum contract length that has not been met (this mostly applies to business lines).
For instance, if you still have a device payment agreement that has a remaining balance, or you bought a device using a special buy one, get one (BOGO) promotion that grants you bill credits every month, the balanced owed for all devices will be added to your last bill.
When I cancel service, can I stop paying Verizon?
Technically, you can only stop paying Verizon once you no longer owe Verizon any money; this is true of any carrier. And while canceling your service means that Verizon will stop billing you for future cell phone service, you might still have a remaining balance to pay even after service is canceled and you no longer use a wireless plan at Verizon.
According to Verizon, account cancelation doesn’t take effect the day you cancel your account, but rather on the last day of the billing period in which you cancel. Because of this, the best time to cancel your Verizon service is close to the end of your billing cycle.
If you have canceled Verizon service but still owe money to Verizon, you can sign in to your Verizon disconnected mobile account for up to six months after canceling. After six months, you’ll need to use Verizon's one-time payment page.
What happens to my Verizon play+ perks and subscriptions?
If you have a perk membership (like Disney+, YouTube Premium, Walmart+, Apple Music, Calm, etc.) through your Verizon account, you can still manage your subscriptions through the My Verizon website even after you’ve canceled your Verizon wireless account. However, you might not get the perks or promotions for these subscriptions that were available through Verizon—prices will be standalone pricing.
Verizon will contact you after you cancel your wireless service to explain how you can keep using your play+ account.
Move a wireless business account from Verizon to AT&T
To transfer your Verizon wireless business phone numbers to AT&T Business, contact us with your Verizon business account number and Account PIN. We’ll work with you and Verizon to set up your new business account(s), transfer your phone number(s), and close your old Verizon business account.
If you don’t transfer your Verizon phone number(s) to AT&T, Verizon is required to wait 45 days before reassigning the phone number to any other users. You can use this time frame to reach out to your contacts, bank, credit card companies, utility companies, and workplace to let them know that your phone number has changed.