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How to switch to AT&T from another carrier

Follow our step-by-step guide on how to change your cell phone carrier and make a smooth transition to a new provider.

Making the switch to AT&T is simpler than ever. Whether you’re switching for a better price, more reliable coverage, friendlier customer service—or just plain fed up with your current carrier, follow this step-by-step guide on how to change your cell phone carrier and make a smooth transition to AT&T. In this article, we’ll explain what you should think about before switching, how to find the right AT&T wireless plan for your life, and what to do if you want to bring your own phone or even keep your number. Let’s dive in!

In this article, you’ll learn:

Why switch to AT&T from Verizon or T-Mobile?
How to switch your carrier to AT&T
What should I know before switching phone carriers?

Why switch to AT&T from Verizon or T-Mobile?

Why are people switching to AT&T? For starters, every AT&T customer, new and current, gets our best deals on every smartphone (offers vary by device and model). But more than deals, AT&T deeply cares about the safety and security of our customers. That’s why every wireless plan includes AT&T ActiveArmor® mobile security, a free app^* to block those annoying spam calls, and more.

Type in your ZIP Code to see AT&T network coverage in your area and across the United States.

Ready to switch your phone service from Verizon or T-Mobile to AT&T?

Call us today at 877.914.0535 and ask our customer service representatives for the latest deals and promotions for switching to AT&T.

*Requires compatible device/service. Other terms and restr’s apply. Visit att.com/activearmorapp for details.

How to switch your carrier to AT&T

To switch to AT&T, you’ll need to pick a wireless plan, find a new device (or bring your own), gather a few pieces of information about your account, and we’ll get you up and running on the AT&T network.

1. Find the wireless plan that fits you best:

Use the plans calculator on this AT&T plans page to estimate your monthly cost and explore our wireless plans side-by-side. No matter which plan you choose, you’ll get features like unlimited talk & text in and between the U.S., Canada & Mexico, AT&T ActiveArmor mobile security, a free app to block spam calls & more, and unlimited texting from the U.S. to 200+ countries.²

AT&T even has fantastic discount programs, including savings for military and veterans, teachers, employees of certain companies, and more.

2. Love the device you already have? Keeping it is easy:

You’ll need to decide if you want to buy a new phone, or if you want to keep your current device and just connect it to the AT&T network. See if your device is compatible with the AT&T network

³Compatible phone and rate plan required. Includes unlimited messages up to 1MB in size within and from DCA, Mexico, and Canada

What should I know before switching phone carriers?

Before canceling your old carrier, make sure you understand if your old carrier will charge any Early Termination Fees.
If you have an outstanding balance with your current carrier, you’ll need to pay your final bill and settle your balance before you can make the switch to AT&T.
If you want to hold onto your phone number, make sure you don’t cancel your old service until you have finalized the switch and AT&T confirms that your number has transferred over successfully.
Will you be bringing any other devices along? Think smartwatches, tablets. Don’t forget to get those connected as well.
And the best part? You don’t even have to go into the store to switch carriers. In many cases, switching carriers can be done entirely online or over the phone. But if you want to swing by your local AT&T store, we’re always here Find your closest AT&T store

If you have any other questions, we’re always here to help! Visit our wireless support page to start a chat, give us a call, or swing by a store, and our agents will answer all your questions.