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Wireless
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Wireless
Activation & setup
Setup
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Get help setting up your wireless phone or device.
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Replace a lost or stolen phone or device
Learn about your phone or device replacement options.
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Get info about device unlock eligibility
Learn about unlocking your AT&T phone, Android tablet, or mobile hotspot.
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Learn how to unlock your phone or device
Find out if you can unlock your phone, Android tablet, or mobile hotspot, and then submit a request. Get unlock requirements for active military.
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Check upgrade eligibility and options
Ready to upgrade to a new device? You may not have to wait any longer. Learn your options.
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Return or exchange a new device or accessory
Learn how to return your device or accessory. You can get a refund or exchange it for a new one during the return period.
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File a mobile device protection claim
Learn how to file and track a claim to replace your lost, stolen, or damaged wireless device.
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Activate and use your device
Learn how to get your device running on our network. It can be one you bought from us or a compatible, unlocked device you already own.
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Buy Online and Pick Up
Order online and you can pick it up at the store. Plus, find out what to bring when you pick it up.
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Transfer device upgrade eligibility
Find out how to transfer a device upgrade to another line on your wireless account.
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Activate your new mobile device
Find out how to activate your new mobile device.
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Transfer a number from another carrier
Find out what you need to transfer a number from another carrier to AT&T. Learn how long the transfer takes and how to check the status.
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Bring your phone or tablet to AT&T
Learn how to bring your unlocked, compatible device to our network.
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Reset passcode for your wireless account
Reset or change your wireless security passcode online. It’s different from your password for signing in, and it’s not related to your device or voicemail.
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Reset voicemail passwords
Find out how to reset voicemail passwords or allow users to reset their password.
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