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Wireless support

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Check your bill, update your payment method, or make a one-time payment. 

We’ll start by asking you a few questions.

Let us know which wireless number you want help with. This number must be associated with your account for us to provide personalized help.

<phoneNo>800.331.0500</phoneNo>\\n M - F, 8 a.m. - 7 p.m. CT\\n Sa - Su, 8 a.m. - 8 p.m. CT\\n Tip: When you call, make sure you reference AT&T Internet Air for Business.

Orders & apps

Activation & setup 

Account & usage 

Troubleshoot service 

If you have Wireless Account Lock turned on, you have to turn it off in the myAT&amp;T app to complete some of these actions.

Orders & upgrades

Activation & setup

Account & usage

International info

Security & device help

Troubleshoot service

AT&T Internet availability

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Find help for your AT&T Wireless℠ plan, international plan, or parental controls. Learn how to help your wireless signal with AT&T Cell Booster. Explore wireless add-ons, apps, and more. Get details on mobile hotspots and Wi-Fi hot spots. Get AT&T wireless customer service.

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Internet

Internet Air

Find help for your AT&T small business wireless service. Learn about business plans for you and your employees. Explore wireless tools, apps, and add-ons for your small business. Get AT&T small business wireless customer service.

AT&T Small Business Wireless support

Explore videos to help with your account, service, or device.

Check your bill, set up AutoPay, or make a payment.

Fix many service or eSIM issues by refreshing your connection.

Learn how to view, change, or manage your wireless service.

Learn more about what’s going on right now.

Upgrade to the newest device up to three times per year with AT&T Next Up Anytime.

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Diagnostics

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Outage

If you experience a network interruption, we'll fix it as soon as we can and credit you for your downtime1. Guaranteed.

1Credits offered for Fiber downtime lasting 20 minutes or more. Wireless downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers. Restrictions and exclusions apply.

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Let’s check your account for equipment issues.

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to see if there are any service outages for your address or account.

Check your account for outages

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Wireless/Digital Phone/Landline

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\n</ul>\n

<ul>\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\n<li>They’ll keep socially distant throughout delivery and setup.</li>\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\n<li>Our team will clean all work surfaces.</li>\n</ul>\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

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Local outages

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Text alerts

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Let’s see if there's a wireless outage in your device location.

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We can only search for TV, internet, and digital home phone service outages right now. Want to troubleshoot a problem with your wireless service?

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Wireless

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This outage may be eligible for AT&T Guarantee.

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Get info on your appointment, equipment, or order.

Common Internet - Set up & order status - Order status

Check internet plans in your area and learn what discounts may be available.

Common Internet - Set up & order status - Plans

Learn how to get started with your internet service.

Common Internet - Set up & order status - Set up

Get new equipment? Learn how to set up your replacement.

Common Internet - Set up & order status - Replace your equipment

Get the details on your order and upcoming installation.

Common Internet - Set up & order status

Learn how to test your internet speed and what impacts your home internet.

Common Internet - Browsing, usage & speeds - Internet speeds

Find ways to improve browsing, streaming, and more.

Common Internet - Browsing, usage & speeds - Web browsing

Get info on internet data caps and how to manage your usage.

Common Internet - Browsing, usage & speeds - Data usage

Explore factors that impact internet speed and learn how to improve browsing. Get details on internet data usage.

Common Internet - Browsing, usage & speeds

Find info about your Wi-Fi gateway or All-Fi Hub.

Common Internet - Equipment - Wi-Fi gateways & All-Fi Hubs

Get info on your Wi-Fi extender or All-Fi Booster.

Common Internet - Equipment - Wi-Fi extenders & All-Fi Boosters

Common Internet - Equipment - DSL Modems

Find out how to configure advanced settings on your gateway or hub. Learn about IP addresses and how to find them.

Common Internet - Equipment - Advanced info

Learn how to find and change settings for your internet equipment.

Common Internet - Equipment

Get details on how to access and manage your Wi-Fi network.

Common Internet - Network & connections - Wi-Fi network

Explore Smart Home Manager and how it can help manage your home network, troubleshoot issues, and more.

Common Internet - Network & connections - Smart Home Manager

Learn how to connect your wired and Wi-Fi devices to your home network.

Common Internet - Network & connections - Device connections

Find your Wi-Fi information to connect devices to your home network. Use Smart Home Manager to manage your network.

Common Internet - Network & connections

Learn about network security provided by AT&amp;T and other ways to protect your data.

Common Internet - Security - AT&T ActiveArmor internet security

Explore security features offered with AT&amp;T AntiVirus Plus powered by McAfee.

Common Internet - Security - AT&T AntiVirus Plus

Explore options for keeping your home network and connected devices safe and secure.

Common Internet - Security

Get tips and tricks to help fix issues with your gateway, hub, extender, or booster.

Common Internet - Troubleshooting - Equipment

Learn how to check your internet service for issues or look for outages in your area.

Common Internet - Troubleshooting - Service

Get help troubleshooting your internet equipment or service.

Common Internet - Troubleshooting

Get help with your internet service and equipment. Find out how to fix common issues or contact us.

AT&T Internet Air

Get help setting up your wireless phone or device.

Wireless Activation & setup Setup - SMB

Learn how to connect to the AT&amp;T network.

Wireless Activation & setup Wi-Fi, hotspots & network AT&T network

Find out how to create a mobile hotspot and connect to Wi-Fi at home or on the go.

Wireless Activation & setup Wi-Fi, hotspots & network Wi-Fi & hotspots

Find out how to connect using Wi-Fi, mobile hotspots, and the AT&amp;T network.

Wireless Activation & setup Wi-Fi, hotspots & network

Learn how to activate a device, unlock a SIM or device, use Wi-Fi, or explore coverage.

Wireless - Activation & setup - SMB

Find the option that’s best for you to talk, text, and use data while traveling outside the U.S. or on a cruise.

Wireless - International - International options - SMB

Discover ways to stay connected when you travel.

Wireless - International - SMB

Check out AT&amp;T talk, text and data plans and their features.

Wireless Plans & features AT&T talk, text & data plans - SMB

Explore features and settings for your wireless devices.

Wireless Plans & features Features & settings - SMB

Learn how to help protect your smartphone from unwanted calls and unsafe apps or files with AT&amp;T ActiveArmor Mobile Security.

Wireless - Plans & features - Mobile Security - SMB

Sync your wireless number with compatible mobile devices using NumberSync.

Wireless Plans & features  NumberSync - SMB

Learn about wireless rebates, offer details, rewards programs, and promotions.

Wireless Plans & features Rewards & promotions - SMB

Make the most of your wireless service with insurance, apps, and more.

Wireless - Plans & features - SMB

Get help with your wireless phone, plans, orders, and voicemail. Learn how to fix common issues or contact us.

[[description]] AT&T has you covered with [[title]] support, troubleshooting, how-to articles, & videos.

Prompt, friendly service you deserve backed by the AT&T Guarantee℠. Speak to a tech expert within five minutes or schedule a callback at a time you prefer. Learn more about the AT&T Guarantee

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