AT&T Wireless return phone policy FAQ

An Individual Responsibility User (IRU) is an employee who has a wireless account in their name, and they're responsible for the bill. The account is attached to their employer's Foundation Account Number (FAN). This provides benefits like business customer service and discounts.

Find out if you have or qualify for a FAN number

AnswerA Corporate Responsibility User (CRU) is an employee receiving service under a corporate account. Their employer pays for this account.

Find out more about AT&T business wireless options

You can return AT&T Next Up? devices to any AT&T retail store or return it by mail.

Learn how to mail your device.

FYI: Exchanges can only be processed at company-owned retail stores.

If you paid a security deposit, it may take up to two billing cycles to be reimbursed. If you cancel your account, we use your security deposit to pay any account balance you have.
After all final charges have posted to your account, we refund to you any remaining credit balance.

Please call customer care. One of our care reps will be happy to assist you.

An AT&T Certified Restored device may have been opened or used. We put these devices through a series of tests and inspections. If the device passes these, it will be restored or remanufactured.

Certified Restored devices must look like new and have original parts, unlike AT&T Certified Pre-owned devices.

AT&T Certified Pre-owned devices may contain a mixture of original or non-original parts and may be up to four years old.

Our warranty

At AT&T, we back our Certified Restored devices with our standard 14-day return period, as well as a 90-day warranty on phones and accessories. If we receive a device as a replacement through AT&T device protection, the warranty period is 1-year.

Learn more about AT&T’s Certified Restored device warranty