| Task | How to add or remove access | Who can make the change | Additional information |
| Offer someone secondary online access | Select Add secondary users. | Primary only | Choose the wireless number (if available) or email of someone on the account. Or specify an email for anyone not on the account. The person will receive a text or email offering access. |
| Remove someone’s secondary access | Select the trash can icon next to the name of the person you want to remove. | Primary only | This removes the ability of that user to manage the account online. |
| Give your primary access to a secondary | Select Transfer primary online access under the secondary user’s name. | Primary only | This option swaps access to make the primary a secondary and vice versa. After the transfer, only the new primary can control who has online access to the account. Note: N/A for U-verse TV or AT&T Internet. |