A factory reset erases all settings on your gateway and takes it back to it’s original state. To reset on the gateway, use a SIM tool to press and hold the Reset button on the bottom of the gateway.
Learn how to restart your gateway or reset it to factory settings.
If you’re having trouble with your network, sometimes restarting your gateway can help. Just unplug the power cord from the back of the gateway for 5 seconds. Then, plug it back in and wait for it to boot up.
You can also restart the gateway from your admin portal. From a device connected to your network:
A factory reset erases all settings on your gateway and takes it back to it’s original state. To reset on the gateway, use a SIM tool to press and hold the Reset button on the bottom of the gateway.
