Have your account number handy and call us at <a href="tel:+1800.288.2020">800.288.2020</a> to start your equipment return or move to a new location.

Learn how to send back All-Fi Hubs and All-Fi Extenders Boosters for your internet service.

Learn how to send back Wi-Fi gateways and extenders or All-Fi Hubs and Boosters for your internet service.

Learn about our return timelines and non-return fees.

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AT&amp;T Return Policy

Failure to return your equipment within 21 days of the date you canceled your service or ordered your replacement equipment means that your account or credit card is subject to a non-returned equipment fee depending on the service and the equipment involved. For AT&amp;T Internet, non-returned equipment fees include $150 for the Wi-Fi Gateway or All-Fi Gateway (a.k.a. Residential Gateway), $200 for the All-Fi Hub, and $65 for each Wi-Fi Extender or All-Fi Booster issued to you as part of the Extended Wi-Fi Coverage Service (EWCS). For U-verse TV, non-returned equipment fees include $150 for each TV receiver.

Any concealed damage that is determined to be the result of abuse may result in a charge to your AT&amp;T account. For damage disputes, please contact AT&amp;T at 800.288.2020.

Please note: For equipment that was returned after 21 days, please allow one to two billing cycles for the non-return charge credit to be applied.
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Not what you were looking for? Learn how to return smartphones and other wireless devices or home equipment.

AT&T

You have 21 days from the date you canceled your service or ordered your replacement equipment.

If you don&rsquo;t return your equipment within 21 days, you&rsquo;ll have a non-return equipment fee.

<ul>
	<li>$150 for a Wi-Fi or All-Fi Gateway</li>
	<li>$200 for an All-Fi Hub</li>
	<li>$65 for any Wi-Fi Extenders or All-Fi&nbsp;Boosters included as part of your Extended Wi-Fi Coverage Service</li>
</ul>

No. Bring the equipment to a FedEx or UPS store and give them your account number. They&rsquo;ll take care of packing it up and shipping it back to AT&amp;T.

You&rsquo;ll return the power supply for each piece of equipment you return.

Do not remove jacks from the wall and leave the green cable where it is.

Return your internet equipment

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All-Fi Hubs

All-Fi Extenders

Fiber jacks & ONTs

No packing required

Prepare your return

Ship your equipment back