Find out how to get discounts on AT&T PREPAID (formerly GoPhone) service when you convert to a Multi-Line account.

Start an AT&T PREPAID Multi-Line account

We’ll show you how to change your AT&T PREPAID (formerly GoPhone) plan using myAT&T or our automated phone service.

Change your AT&T PREPAID plan

Learn how to view your AT&T PREPAID usage. You can find your data, talk, and messaging usage details, package charges, and payments.

Check AT&T PREPAID usage

Find out how to block your device or suspend your service if your device is lost or stolen. You can also suspend service for personal reasons.

Suspend wireless service or block a device

Use our mobile purchase website to view, cancel, block, and manage third-party and AT&T mobile purchases.

Manage mobile purchases and subscriptions

You’ve got options: Pay online or by phone. Learn how to pay by check, debit or credit card, or AT&T PREPAID card (includes GoPhone Refill Cards).

Pay your AT&T PREPAID amount due

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We'll finish your wire work on [DAY], [DATE]. In many cases, we'll complete the work before this date. If our technician has access to the wire, you won't need to be home.

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You're all set. We've finished all wire work.If you have questions, call our Buried Wire Center at 800.924.9420. We're open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn't finish your wire work as quickly as we hoped. We're working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We're open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We have started the process to get your wire work done. This may require:

Once we complete all steps, we'll bury your new wire.

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AT&T Customer Service - Phone Numbers & Live Chat

AT&T® Official Site - AT&T Prepaid help options. Get customer tech support, pay your AT&T Prepaid amount due, change your AT&T Prepaid plan, check your AT&T Prepaid usage, suspend your service, or manage your AT&T Prepaid orders and subscriptions.

AT&T Prepaid - Customer Support, Live Chat, and Contact Numbers

Check out ways to manage your account online, get answers to questions, or fix common issues.

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Trade-in or recycle a device

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Contact us

Text prepaid to 75421 to chat with usMon – Sat: 9 a.m. - 11 p.m. ETSun: 10 a.m. - 11 p.m. ET

Text prepaid to 75421 to chat with us
Mon – Sat: 9 a.m. - 11 p.m. ET
Sun: 10 a.m. - 11 p.m. ET