Get a PIN to transfer your wireless number

Want to move your wireless number to another service provider? Learn how to request a Number Transfer PIN from AT&T.

About Number Transfer PINs

In most cases, you’ll need a Number Transfer PIN (and required account info) to transfer your number from AT&T to another service provider. This helps protect you from number transfers you did not authorize.

Please remember:

Your device must be eligible to unlock before you request a Number Transfer PIN or sign up with a new provider.
Using your device with your new service provider? Make sure your device is eligible to unlock and request the Number Transfer PIN before signing up with them.
Don’t disconnect your AT&T service before asking a new service provider to transfer your number. If you disconnect your AT&T number, you’ll have to reactivate it before your request can be completed.

FYI: If you have Wireless Account Lock turned on, you won’t be able to transfer your number. Learn how to turn off Wireless Account Lock

Get a Number Transfer PIN

Request your Number Transfer PIN close to the time you’ll submit the transfer request to the new provider. You can use a single Number Transfer PIN for all numbers that are on the same account. The Number Transfer PIN will expire four days after you request it. If you need a new one, you can ask for another by following the same steps.

AT&T Wireless

Online with myAT&T

Go to People & permissions in your myAT&T profile. Sign in, if asked.
Select Wireless.
Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen.

From your AT&T mobile device

Call *PORT. Follow the prompts to get your Number Transfer PIN sent to you via text. You’ll need your account passcode to generate the Number Transfer PIN when calling *PORT.

From the myAT&T app

Sign into the myAT&T app.
Choose More and then Manage profile.
Select People & permissions.
If you don’t see People & permissions, you may have to sign in to myAT&T from a browser
Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen.

AT&T Business Wireless

Only the primary user on a business account can request a Number Transfer PIN. If you’re the primary user on the account, follow the Online with myAT&T steps or contact us at 800.331.0500 and request a Number Transfer PIN. A rep will generate a PIN and have it emailed it to you.

Heads up: Business Wireless customers can’t use the AT&T mobile device or myAT&T app methods to create a Number Transfer PIN.

See all important details

FREQUENTLY ASKED QUESTIONS

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There are different types of FirstNet®¹ accounts:

FirstNet and Family account lines require a Number Transfer PIN.
Other FirstNet® accounts don’t require a Number Transfer PIN.

Not sure which account you have? Go to your myAT&T account overview and look for the Welcome back card. Select See your FirstNet® offers. We’ll show which type of account you have and how long you’ve been a member.

No. You only need a Number Transfer PIN when you transfer a wireless number from AT&T to another service provider. You should only give the Number Transfer PIN (and not your account passcode) to the new service provider.

The account passcode is used to protect your AT&T wireless account from unauthorized access.

Heads up: AT&T will never call you and ask for your account passcode or Number Transfer PIN.

Last updated: February 20, 2025

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