Learn how to send back a smartphone on Next Up or Next Up Anytime after an early upgrade. Or, return a device on an installment plan that we’ve approved for return.
Make sure you:
Make sure you send your original device back within 30 days. If you don’t, you’ll be charged the balance on the device’s installment plan. A damaged or otherwise unacceptable device won’t get a full waiver of the balance. We’ll assess the value of the device and give credit up to that amount, if applicable. The device must:
FYI: Don’t return a device with physical changes, such as decals or colors. Use the shipping materials we sent you (including the prepaid shipping label). This is the box your new device came in or a return kit. Be sure to ship only one device per box.
If we sent you shipping materials and you’re missing a label, call us at 800.331.0500.
Keep in mind, we can’t return devices once they’ve shipped.