Get device-return tips

Make sure you send your original device back within 30 days. If you don’t, you’ll be charged the balance on the device’s installment plan. A damaged or otherwise unacceptable device won’t get a full waiver of the balance. We’ll assess the value of the device and give credit up to that amount, if applicable. The device must:

• Be in good condition and fully functional
• Have no physical damage

FYI: Don’t return a device with physical changes, such as decals or colors. Use the shipping materials we sent you (including the prepaid shipping label). This is the box your new device came in or a return kit. Be sure to ship only one device per box.

• Refer to the return instructions in your box or the return kit we sent you.
• Take a picture of the prepaid shipment return label that contains the Return Materials Authorization (RMA) number.
• Drop the device off at the designated shipping carrier on your label or at one of our company-branded stores and ask for a receipt. Make sure you keep any power cords and accessories. 
• Write down your tracking number. Use either tracking number on the prepaid shipping label. We’ll send a text and an email when we receive the device. Track your return

If we sent you shipping materials and you’re missing a label, call us at 800.331.0500.

Keep in mind, we can’t return devices once they’ve shipped.