Learn more about ID verification

ID verification helps us provide a secure environment when you're doing business with us.

We use ID verification to confirm the identity of a person who wants to get new service or manage their current service. Use your mobile device to take a picture of the front and back of an acceptable form of ID. This security step will help us make sure you're really you.

After you place an order with us, we'll send you a link in an email and a text message. Open the link from a smartphone or tablet so you can use the device's camera to take pictures of your ID and complete the process.

Important: You must take a new picture of a valid, official primary ID with your device. You can’t use images stored on your device or photocopies. We can’t accept a digital ID or copy of the ID, including a paper copy, scanned copy, emailed photo of the ID, fax, or eFax copy. We can’t accept state-issued digital IDs, except as legally mandated by local or state laws.

Once you get the email and text message, you have 24 hours to use the link and add your ID images. If you don't, we'll cancel your order.

Yes. You'll have to enable camera and video permissions to allow the image capture app to launch and take pictures of your ID. Review your mobile device's operating system support pages for more help.

For a mobile device image, we accept several official types of identification. Make sure you take a picture of your ID with your device. You can't use stored images or photocopies.

Important: You can't use a U.S. military ID for this scan.

Place your ID on a contrasting background, like a dark tabletop. Try tilting your device to reduce glare from overhead lights.

Your order status will update when the process completes, and your order has moved on to the next steps. Check your order status

No. We can only process pictures taken with a smartphone or tablet. Be sure to use a mobile device to open the link in the text or email we sent.

You'll have to place a new order at one of our stores. Find a store near you