Restart your device
Turn your device off. Wait at least 30 seconds to turn it back on. (Waiting 5 minutes is better).
Turn off Wi-Fi®
Make sure you’re connected to mobile (cellular) data. Then, see if you can browse the web. If you can, try your text messages again.
Check your message app and settings
- Apple devices: Go to Settings, then Message. Turn iMessage® off and back on.
- Android devices: Go to Settings, then Advanced Messaging. Turn Advanced Messaging off and back on.
Review your contacts
If you’re not receiving messages from a specific person, number, or short code, make sure the number or contact isn’t blocked. If they are, unblock them.
| Apple | Android |
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- Go to your Settings.
- Tap Phone and then Blocked contacts.
- Select Edit, the number or contact to update, and then Unblock.
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- Go to your Messages.
- Tap the Menu (3 dots) and then Settings.
- Choose Block Numbers and Messages and then Blocked Messages.
- Select messages to be unblocked.
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Check device memory and software
- Check your device's memory storage. If it's full, messages may not come through.
- Make sure your device is updated to the latest software.
Get detailed help from device support
Reset network settings
Apple devices
- Go to your Settings.
- Choose General, then Transfer or Reset iPhone.
- Select Reset and Reset Network Settings.
Android devices
- Go to your Settings.
- Choose General Management, then Reset.
- Select Reset Network Settings and then Reset Settings.