Monitor device locations with AT&T Secure Family

To use the AT&T Secure Family® location tracking and alert features, make sure the AT&T Secure Family® Companion app is installed on child devices and AT&T Secure Family is installed on adult devices. Follow in-app setup, then go to yours and your child’s devices to make sure Wi-Fi, location permission, and GPS are turned On and battery savings/optimization is turned Off.

Review the Secure Family FAQ (PDF, 263KB)

Real-time location

Use Secure Family’s location tracking features to find connected family devices on the Family Hub or Family Map.

The Map View shows all family member device locations in a street map or satellite view. It also displays a location callout for the family member’s default device, listing the full location address or saved area of the device. To see a family member’s device current location in a navigation app of your choosing, tap Navigate.

Activate Live Tracking on the Family Map by zooming in on your family member’s device on the Map View. You’ll see a blue circle around the family member’s device icon to show that Live Tracking is active. The parent app uses device-based location to find your child’s device on either a satellite or street-view map. This gives a more accurate location and saves battery on your child’s device.

Saved Areas

With Secure Family, you can create and monitor virtual Saved Areas. These may include home, school, or work. You can use this to get notified when your child’s or other family member’s device enters or leaves a location. Set the Saved Area to the size you like, from 495 feet up to 6.2 miles. There are two ways to create a Saved Area:

From the Family Hub

1. Start at the Family Hub.
2. Tap the + symbol, then select Saved Area.
3. Choose Create Saved Area.
4. Enter the Saved Area Address and assign it a Name.
5. Adjust the circle around the Saved Area to set the size, then select Next.
6. Choose if you want to be notified when your child’s device enters or leaves the Saved Area, then tap Create.

From a child profile

1. Start at the Family hub and tap the child’s profile icon.
2. Select the child’s device current location from the map on the child’s profile.
3. Tap Save Area.
4. Enter the Saved Area Address and assign it a Name.
5. Adjust the circle around the Saved Area to set the size, then select Next.
6. Choose if you want to be notified when your child’s device enters or leaves the Saved Area, then tap Create.

Arrival and departure alerts

Get location-based alerts when your child’s device enters or leaves a Saved Area like school, home, or a friend’s house. To set up these alerts:

1. Open the Secure Family parent app.
2. Select the Saved Area you want to create an alert for.
3. Choose a family member from the list and then turn on Get Notified When.
4. Select On/Off Arrives and On/Off Leaves.
5. Select Create.

Scheduled location alerts

Secure Family’s scheduled alerts feature sends up to 20 location updates about family members’ devices at specified times. For example, you can set an alert for 3 p.m. to make sure your child arrives home from school. Here’s how to get started:

1. Open the Secure Family parent app.
2. Go to the Family Hub and tap menu.
3. Select Location alerts, then Scheduled Alerts.
4. Tap Create Scheduled Alert.
5. Enter a name for the Alert and select the time of day and recurrence of the alert.
6. Assign the alert to the desired family member, then select Create.

Location history

See where a family member’s device has been in the past 7 days. Tap Timeline on a family member’s profile details screen. This displays the location history as a timeline and shows a family member’s device location in a 24-hour map view. (You won’t see location history for times when the device’s location permissions or the device itself is turned off.) You can delete your family’s device location history in the Secure Family app settings. Location history cycles after seven days and is deleted on a periodic basis.

Note: Only adult profiles can view family member device location histories and timelines.